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Sulaiman T
1 reviews | Active since Oct 2018
03 Oct 2018, 10:52
Hetzner ISP Stand Out
Sadly had to leave Hetzner ISP after several years of great service. Hetzner did away with their micro hosting packages. But I must say that over the years my experience has just been positive. From the quick answering of calls, the technical competence of support staff to the quality of solutions when problems are escalated. I'm with a new ISP last few weeks & gosh it's been hectic. Confused agents, poor communicators, delays in replies, incorrect problem understanding etc etc. I think the Hetzner trick is in staff training which includes voice coaching, friendliness, staff service knowledge (you gotta what you doing) and speed of response.
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Xneelo's replyOfficial
03 Oct 2018, 11:36Dear Sulaiman
Thank you for your positive feedback regarding our service. We are sorry to see you go and especially after such a long period with us. We are equally sorry to hear that you have had a less than ideal landing at your new host.
Part of the rationale behind the discontinuation of the home packages was that it was no longer sustainable to provide the high levels of service (and the business-grade platform) that our customers have become accustomed to, at that price point.
Depending on your changing needs, we hope to be of service to you again in the future.
Warm regards
Hetzner
Best regards,
Xneelo's reply03 Oct 2018, 11:36
Official
Dear Sulaiman
Thank you for your positive feedback regarding our service. We are sorry to see you go and especially after such a long period with us. We are equally sorry to hear that you have had a less than ideal landing at your new host.
Part of the rationale behind the discontinuation of the home packages was that it was no longer sustainable to provide the high levels of service (and the business-grade platform) that our customers have become accustomed to, at that price point.
Depending on your changing needs, we hope to be of service to you again in the future.
Warm regards
Hetzner
Best regards,