JD
Juan D

1 reviews | Active since Feb 2015

19 Oct 2015, 09:58

Hetzner is trully tops!

I'm a dedicated customer and I had a problem with one of my servers this morning. I phoned the call center, spoke to a gentleman called Mike. Within 30 minutes my problem was resolved and I even got a call back to inform me of the status of the problem. This was so unexpected. <br> <br> Before that I had DNS changes to be made to some of my domains - I opened a ticket via email and it was resolved within 2 hours. Comparing the service from back then to now, you guys just keep on surprising your customers. Excellent customer service and people who are employed there trully wants to be part of a great company. Well done to all of you! <br> <br> There are some \big shot"companies out there claiming so many things but let me tell you this though - for anyone considering hosting on dedicated servers"

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Replies (1)
Xneelo
Xneelo's reply19 Oct 2015, 11:49
Official
Hello daps87,

Thank you for your valuable feedback. We are delighted to know about your positive hosting experience. At Hetzner we strive to deliver excellent service and retain the trust our customers place in us.

We appreciate your business and truly want to make your experience as pleasant as possible. We wish you continued success in your online endeavours.

Best wishes,
Hetzner