1 reviews | Active since Sept 2016

06 Mar 2018, 12:12

GREAT SERVICE

All companies should send their staff here to learn how to deal with customers properly. Friendly, knowledgeable, staff, no waiting for hours for some one to answer the phone, no complicated long winded selection of options when calling in, you can clearly hear that the staff are happy to help you, no matter how stupid your request or limited your understanding is, they will find a way to help you with out making you feel like you being treated as a *****. Prompt reaction to your problem,

For the first time in a very long time I put down the phone feeling relaxed and confident that the problem (caused by myself) would be fixed. Less than 10 minutes later it was.

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Replies (1)
Xneelo
Xneelo's reply06 Mar 2018, 12:23
Official

Hi Jacques,

We are delighted to learn that you had a positive service experience with us and that your matter was resolved quickly.

We strive to provide excellent service to each of our customers and hope that you will continue to experience the same in future.

Thank you for your generous feedback and continued support.

Best wishes

Hetzner Team