VF
Verity F

1 reviews | Active since Sept 2017

12 Oct 2023, 17:59

Great customer support

I've had such a good experience with Xneelo, they've hosted my domain name for years and I've never had a problem. I really have no background or knowledge in web things so I was absolutely thrilled to have received such good support from them recently. I firstly updated my website to a new platform so needed to redirect my domain name to it, then needed to set up an info@ business account. My gmail wasn't accepting it so and I was beyond what I can do myself. I emailed the support team for assistance and they wrote back that same day each time and got me sorted. So friendly and helpful, saved me so much time and frustration. An actual human too, not a shoddy chat bot, couldn't believe it! Highly recommend

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Replies (1)
Xneelo
Xneelo's reply12 Oct 2023, 18:35
Official
Hi Verity

Thank you for your review and recommendation, we appreciate it!

We are so pleased to know we were able to support you through the transition of your website to the new platform and the email setup. It is an absolute pleasure and we trust that you will continue to experience the same level of service in future. Your wonderful feedback has also been shared with the team.

Warm regards,
Your xneelo team