WL
Willem L

1 reviews | Active since Dec 2014

17 Aug 2020, 07:51

Great Assistance - way more than what was the duty.

In the course of last week, I received 'Admin Information' updates which was processed at registry level for al .za domains. I should have gone and update my own administrative information, but I emailed Xneelo instead and received wonderful assistance from Ashley Truter - Master Consultant.

It ended up that he did it for me (he did way more that what was expected), and as such saved me a lot of time and hassles.

I am very grateful and after 15 years of being a customer of Xneelo (Hetzner), I can still just promote them to anyone looking for a Hosting company of any sort and compliment them on their pro-activeness and willingness to go the extra mile in so many respects.

Well Done!!

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Replies (1)
Xneelo
Xneelo's reply17 Aug 2020, 07:56
Official
Hi Willem,

We are delighted to learn that we have been able to continuously provide you with proactive support. 

Your feedback has been shared with Ashley & the service team. 

We trust that you will continue to experience the same level of experience in future. Thank you for your ongoing support and we wish you all of the best. 

Warm regards, 
Xneelo