1 reviews | Active since Oct 2012
Frustrating Database Connection Issues with Exneelo Hosting and Apache errors
Frustrating Database Connection Issues with Exneelo Hosting Rating: -20 out of 5
I've been a customer of Exneelo hosting for quite some time now, and I must say that I'm extremely disappointed with the recent turn of events. Lately, the hosting experience has taken a nosedive due to persistent "could not connect to database" errors that seem to plague even the smallest of websites. This issue has escalated to the point where it's negatively impacting both the loading of products and, at times, causing Apache errors.
What's even more concerning is that I'm not alone in experiencing these problems. An independent client, who reached out to me yesterday, mentioned that she had encountered the same database-related issues. Frustrated with the situation, she made the switch to another hosting company – a move that I'm contemplating myself. And it's not just limited to her; numerous clients, both old and new, have been facing the exact same challenges.
What's truly baffling is Exneelo's response, or lack thereof, to these issues. Instead of addressing the root cause, it feels like they're sidestepping the problem or resorting to the generic advice of "check your config file." This dismissive approach only exacerbates the frustration of us, the clients, who rely on their hosting services to keep our websites up and running smoothly.
Even websites that have historically been trouble-free and kept up-to-date are now falling victim to these connectivity issues. This raises suspicions about whether there's an underlying problem within Exneelo that they're not being upfront about. As a testament to this, I decided to register an account with Afrihost as a last-ditch effort. To my astonishment, the dreaded "could not connect to database" problem vanished almost magically.
This stark difference between Exneelo and Afrihost only deepens the mystery surrounding the issue. Why does a seemingly simple database connectivity problem disappear with a change in hosting providers? It's disheartening to see a company that I once trusted resort to vague explanations and unhelpful suggestions when the livelihood of my websites is at stake and so the reputation of my company.
In conclusion, the recent database connection issues plaguing Exneelo's hosting services have left me frustrated and disappointed. The lack of transparency and meaningful solutions to these problems is pushing loyal customers like myself to consider alternatives. I sincerely hope that Exneelo addresses these issues head-on and provides clear, actionable solutions rather than continuing to sidestep the very real challenges their clients are facing.
I do not want to hear any excuses any longer - while moving some clients to other hosting companies this issue is no longer - this or that - I am at the point that it became such a frustration to move all my clients because this falls on our reputation as companies. !!!!!!!!!!!!!! TIRED of excuses
I am sorry to hear of the difficulties experienced with the website database connections impacting the uptime of your website/s. I can certainly understand the impact this can have and we would like to make sure that the concerns you have raised are investigated to the fullest. An xneelo Service Manager will be in contact with you to discuss this further.
Kindest Regards
xneelo
Best regards,
I am sorry to hear of the difficulties experienced with the website database connections impacting the uptime of your website/s. I can certainly understand the impact this can have and we would like to make sure that the concerns you have raised are investigated to the fullest. An xneelo Service Manager will be in contact with you to discuss this further.
Kindest Regards
xneelo
Best regards,
Thank you for your prompt response to my review. I appreciate your willingness to address the ongoing database connectivity issues that have been affecting my websites hosted with Exneelo. However, I must express my frustration and disappointment with the support experience I've had thus far.
Over the past month, I've engaged with multiple consultants in an attempt to resolve these issues, which have been persistently disrupting the functionality of my websites. Despite my efforts to provide detailed information, including date and time stamps of when the issues occur, it seems that there has been no meaningful progress towards a solution. This is particularly concerning given that even Google Webmaster Tools has reported downtime on my sites, further validating the severity of the issue.
I've diligently cooperated with your team, supplying information and engaging in troubleshooting discussions. Regrettably, each consultation has left me with the impression that there's an inherent difficulty in pinpointing the root cause. The consistent assertion that "nothing seems wrong" is in stark contrast to the reality I'm facing. Even Apache errors are met with a similar response, leaving me with limited confidence that these issues are being thoroughly investigated.
The situation has escalated to a point where it's impacting my online presence and, consequently, my business. A new client even reached out to me, sharing her decision to move her website to another hosting provider due to these persistent problems. I was initially under the impression that this was an isolated incident, but it's become abundantly clear that multiple clients, including myself, are grappling with the same issue.
I want to emphasise that I'm beyond the point of seeking vague explanations or sidestep replies. My experience with Exneelo has been a positive one in the past, which makes the recent decline in service quality all the more disheartening. This issue began surfacing around four to five months ago and has affected each and every website I host with you, regardless of size or complexity.
I implore you to take this matter seriously, as it's not just a technical glitch anymore – it's a detrimental impact on my online business and reputation. I've always believed in Exneelo's commitment to customer satisfaction, but my current experience is testing that belief. I look forward to seeing tangible action taken to identify and rectify these issues, rather than relying on evasive responses.
Thank you for your understanding and urgent attention to this matter.
Thank you for your prompt response to my review. I appreciate your willingness to address the ongoing database connectivity issues that have been affecting my websites hosted with Exneelo. However, I must express my frustration and disappointment with the support experience I've had thus far.
Over the past month, I've engaged with multiple consultants in an attempt to resolve these issues, which have been persistently disrupting the functionality of my websites. Despite my efforts to provide detailed information, including date and time stamps of when the issues occur, it seems that there has been no meaningful progress towards a solution. This is particularly concerning given that even Google Webmaster Tools has reported downtime on my sites, further validating the severity of the issue.
I've diligently cooperated with your team, supplying information and engaging in troubleshooting discussions. Regrettably, each consultation has left me with the impression that there's an inherent difficulty in pinpointing the root cause. The consistent assertion that "nothing seems wrong" is in stark contrast to the reality I'm facing. Even Apache errors are met with a similar response, leaving me with limited confidence that these issues are being thoroughly investigated.
The situation has escalated to a point where it's impacting my online presence and, consequently, my business. A new client even reached out to me, sharing her decision to move her website to another hosting provider due to these persistent problems. I was initially under the impression that this was an isolated incident, but it's become abundantly clear that multiple clients, including myself, are grappling with the same issue.
I want to emphasise that I'm beyond the point of seeking vague explanations or sidestep replies. My experience with Exneelo has been a positive one in the past, which makes the recent decline in service quality all the more disheartening. This issue began surfacing around four to five months ago and has affected each and every website I host with you, regardless of size or complexity.
I implore you to take this matter seriously, as it's not just a technical glitch anymore – it's a detrimental impact on my online business and reputation. I've always believed in Exneelo's commitment to customer satisfaction, but my current experience is testing that belief. I look forward to seeing tangible action taken to identify and rectify these issues, rather than relying on evasive responses.
Thank you for your understanding and urgent attention to this matter.
Thank you for your additional feedback in this regard and for taking the time to discuss your concerns with one of our Service Managers over the phone this morning.
We will be gathering as much information as we can from our discussions with you to ensure that we can perform the investigation to the fullest, I can assure you that this investigation is being taken seriously. I am very grateful for your cooperation thus far and ask that this continue as we investigate.
Our Service Manager will continue to be in touch with you.
Kindest regards
xneelo
Best regards,
Thank you for your additional feedback in this regard and for taking the time to discuss your concerns with one of our Service Managers over the phone this morning.
We will be gathering as much information as we can from our discussions with you to ensure that we can perform the investigation to the fullest, I can assure you that this investigation is being taken seriously. I am very grateful for your cooperation thus far and ask that this continue as we investigate.
Our Service Manager will continue to be in touch with you.
Kindest regards
xneelo
Best regards,