Exploitative practices and no goodwill

I discovered that Xneelo had been charging my elderly mother over R100 per month for years for a hosting account she did not need. All she had was email forwarding for her domain, yet they told her she required full hosting.

When I finally moved everything away, they called to ask why we cancelled. I explained the situation, and the representative sounded empathetic until I asked whether they would consider refunding even a couple of months as a gesture of good faith. At that point, the empathy stopped, and the answer was a flat refusal based on "services" rendered.

This was not just a matter of a few rands. It was years of unnecessary billing from a company that should have known better. I was ready to leave it alone, but since they called me to "follow up," it’s only fair to share my experience.

If you value honest advice, transparency, and a company that treats its customers fairly, I would look elsewhere.