1 reviews | Active since Jan 2018
Excellent Service from Shaun at Hetzner in solving Email Spam problem
For over a year we've had a problem with hundreds of spam emails coming into our inboxes on +/- 300 internal email accounts and I thought I had tried everything....until I spoke to Shaun. I phoned Hetzner Technical Support yesterday morning at 05:43AM and the call lasted just over 30 minutes - this guy would not put down the phone until we found a solution that would work - and he DID! I was so happy this morning when I logged into our email accounts to find ZERO spam emails! What a relief and joy at the same time that I don't have to waste anymore time with spam emails! BTW we have over 300 internal emails that were averaging 15 to 20 spam emails per DAY and it was worse on Saturday and Sunday - you do the maths! Shaun, thank you so much for the excellent service and for handling me so well when I got upset and started going off at you. People are so quick to complain so this time I thought I'd be quick to compliment! Shaun, never mind you deserving a "Bells Whisky"....."Give this man a salary increase!!!!!". Thanks again, I really appreciate you solving a long standing email spam problem!
Hi Ashleigh,
We are thrilled to hear that you have had such a good experience and that your spam concerns have been addressed. We will pass your feedback on to Shaun and trust that you will continue to have a good service experience into the future.
Best wishes
Hetzner
Hi Ashleigh,
We are thrilled to hear that you have had such a good experience and that your spam concerns have been addressed. We will pass your feedback on to Shaun and trust that you will continue to have a good service experience into the future.
Best wishes
Hetzner
