1 reviews | Active since Mar 2018
EXCELLENT, intelligble customer service and responses to e-mails!
REFRESHINGLY excellent, intelligible e-mail responses from customer service departments, most recently the billing department.
E-mails are to the point, answers all of my questions and then operators go the extra mile with helpful, relevant information that I didn't even ask for. It seems so simple, but this is the kind of service that I very rarely come across and has been my experience with Hetzner on numerous occasions.
THANK YOU HETZNER for employing competent employees, training them properly and (presumably) treating your employees in such a way that they are willing to go above and beyond for clients. You guys are great!
Good Afternoon Natasha,
We are excited to learn about your positive service experience.
We understand that our customers expect nothing less than the best service experience from us, and we strive to deliver it with each interaction.
Your valuable feedback will be shared with the team and with Nikita specifically who assisted you on your most recent query.
We trust that you will continue to experience the same efficient service into the future while staying with Hetzner.
Best wishes,
Hetzner
Good Afternoon Natasha,
We are excited to learn about your positive service experience.
We understand that our customers expect nothing less than the best service experience from us, and we strive to deliver it with each interaction.
Your valuable feedback will be shared with the team and with Nikita specifically who assisted you on your most recent query.
We trust that you will continue to experience the same efficient service into the future while staying with Hetzner.
Best wishes,
Hetzner