Customer service done right

Hats off to the staff at Hetzner - their service is something that most of their competitiors can learn from. Helpdesk staff are well spoken and courteous and get the job done effeciently.

Their technical team are equally competent and outages are rare - in the unlikely event of an outage or details being compromised, they are super communicative and transparent.

It is well worth paying a small premium for peace of mind.

I logged a ticket for a domain transfer over the weekend and requested a call-back. I received a call from Candice this morning who followed up our call with an email that starts off with thanking me for taking her call. Her request for information was clear and concise and the entire process of facilitating the transfer was completed end-to-end in miuntes.

This has always been my experience in dealing with Hetzner. Please, never change that winning attitude.