sS
shane S
1 reviews | Active since Jul 2025
22 Jul 2025, 11:15
Competing to be the worst service provider
I have had many calls and complaints regarding the declining level of service and quality of service yet again, I am experiencing the same level of "not give a damn". This company constantly pushes "live chat" yet, not everything is able to be resolved via live chat - but they refuse to acknowledge or address this. This company used to be one of the top hosting providers now you get better service from telkom and afrihost. The motto "trusted in hosting" is definitely not visible here.
Helpful (0)
Replies (3)0
Replies (3)
Xneelo's replyOfficial
22 Jul 2025, 11:46Hi Shane,
Thank you for your feedback.
A service manager will be in contact with you to further discuss this soon.
Kind Regards,
Your xneelo Team
Thank you for your feedback.
A service manager will be in contact with you to further discuss this soon.
Kind Regards,
Your xneelo Team
Xneelo's reply22 Jul 2025, 11:46
Official
Hi Shane,
Thank you for your feedback.
A service manager will be in contact with you to further discuss this soon.
Kind Regards,
Your xneelo Team
Thank you for your feedback.
A service manager will be in contact with you to further discuss this soon.
Kind Regards,
Your xneelo Team
sS
shane S's updateReviewer Update
22 Jul 2025, 11:58what will this help as you have done this many times before and nothing has changed for the better
i purely put this post out there for the public to see the poor quality of service and lack of care even after complaints were brought to your attention multiple times.
answering these public complaints with a generic response does not show that you are willing to fix the serious issues
i purely put this post out there for the public to see the poor quality of service and lack of care even after complaints were brought to your attention multiple times.
answering these public complaints with a generic response does not show that you are willing to fix the serious issues
sS
shane S's update22 Jul 2025, 11:58
Reviewer Update
what will this help as you have done this many times before and nothing has changed for the better
i purely put this post out there for the public to see the poor quality of service and lack of care even after complaints were brought to your attention multiple times.
answering these public complaints with a generic response does not show that you are willing to fix the serious issues
i purely put this post out there for the public to see the poor quality of service and lack of care even after complaints were brought to your attention multiple times.
answering these public complaints with a generic response does not show that you are willing to fix the serious issues
Xneelo's replyOfficial
22 Jul 2025, 15:07Hi Shane,
Thank you for taking the time to share your experience with us. We’re sorry to hear that you feel let down after so many years with us.
Your feedback has been noted internally and forms part of our ongoing efforts to improve our service. While we regret that your recent experience hasn’t met your expectations, we respect your decision to share your perspective publicly.
Kind regards,
The xneelo Team
Thank you for taking the time to share your experience with us. We’re sorry to hear that you feel let down after so many years with us.
Your feedback has been noted internally and forms part of our ongoing efforts to improve our service. While we regret that your recent experience hasn’t met your expectations, we respect your decision to share your perspective publicly.
Kind regards,
The xneelo Team
Xneelo's reply22 Jul 2025, 15:07
Official
Hi Shane,
Thank you for taking the time to share your experience with us. We’re sorry to hear that you feel let down after so many years with us.
Your feedback has been noted internally and forms part of our ongoing efforts to improve our service. While we regret that your recent experience hasn’t met your expectations, we respect your decision to share your perspective publicly.
Kind regards,
The xneelo Team
Thank you for taking the time to share your experience with us. We’re sorry to hear that you feel let down after so many years with us.
Your feedback has been noted internally and forms part of our ongoing efforts to improve our service. While we regret that your recent experience hasn’t met your expectations, we respect your decision to share your perspective publicly.
Kind regards,
The xneelo Team