MS
Marthinus S
1 reviews | Active since Jan 2015
04 Sept 2026, 17:37
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FIVE DAYS and counting of very severe email problems that affects probably thousands of businesses.
FIVE days since the issue started and one can not receive or send mails. And they still have no idea how long it will take to fix the problem!
Fixed something on Monday which broke something else on Tuesday and so we plod along, does not matter how it affects businesses that depend on a reliable email service provider ...
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Xneelo's replyOfficial
04 Sept 2026, 18:27Hi Marthinus,
We’re deeply sorry for the impact this ongoing issue has had on you and the many customers who rely on our email infrastructure to run their businesses.
Our teams are working as quickly as possible to migrate email services to a higher-performance storage tier. As services are migrated, we expect email performance to improve. Unfortunately, this is a complex and time-consuming process, and we sincerely apologise that it is taking longer than anticipated.
We’ll also arrange for a member of our team to contact you regarding the request you made earlier today.
Kind regards,
The xneelo Team
We’re deeply sorry for the impact this ongoing issue has had on you and the many customers who rely on our email infrastructure to run their businesses.
Our teams are working as quickly as possible to migrate email services to a higher-performance storage tier. As services are migrated, we expect email performance to improve. Unfortunately, this is a complex and time-consuming process, and we sincerely apologise that it is taking longer than anticipated.
We’ll also arrange for a member of our team to contact you regarding the request you made earlier today.
Kind regards,
The xneelo Team
Xneelo's reply04 Sept 2026, 18:27
Official
Hi Marthinus,
We’re deeply sorry for the impact this ongoing issue has had on you and the many customers who rely on our email infrastructure to run their businesses.
Our teams are working as quickly as possible to migrate email services to a higher-performance storage tier. As services are migrated, we expect email performance to improve. Unfortunately, this is a complex and time-consuming process, and we sincerely apologise that it is taking longer than anticipated.
We’ll also arrange for a member of our team to contact you regarding the request you made earlier today.
Kind regards,
The xneelo Team
We’re deeply sorry for the impact this ongoing issue has had on you and the many customers who rely on our email infrastructure to run their businesses.
Our teams are working as quickly as possible to migrate email services to a higher-performance storage tier. As services are migrated, we expect email performance to improve. Unfortunately, this is a complex and time-consuming process, and we sincerely apologise that it is taking longer than anticipated.
We’ll also arrange for a member of our team to contact you regarding the request you made earlier today.
Kind regards,
The xneelo Team