Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Woodlands Dairy - Home of First Choice earns genuine praise for its wider First Choice range, with shoppers highlighting milk that makes excellent tea, long life pouring and whipping creams, yoghurts, cheeses and pricing that suits tight budgets, plus standout assistance from staff member Bridgette. Criticism centres on premature spoilage, including clumpy or sour milk well inside the best before date, rotten or off tasting Gouda slices and mould in a yoghurt multipack. Complaint follow up is also described as slow, with promised callbacks not arriving.
Replied to 100% of negative reviews
Reply time on negative reviews: 52h 18m
TrustIndex
4
Reply Time
52h 18m
NPS Score
50
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 52h 18m
Oct '25 - Sep '26
Frequently Asked Questions About Woodlands Dairy - Home of First Choice
What do customers say about Woodlands Dairy - Home of First Choice?
Based on recent customer reviews, Woodlands Dairy - Home of First Choice earns genuine praise for its wider First Choice range, with shoppers highlighting milk that makes excellent tea, long life pouring and whipping creams, yoghurts, cheeses and pricing that suits tight budgets, plus standout assistance from staff member Bridgette. Criticism centres on premature spoilage, including clumpy or sour milk well inside the best before date, rotten or off tasting Gouda slices and mould in a yoghurt multipack. Complaint follow up is also described as slow, with promised callbacks not arriving.
Is Woodlands Dairy - Home of First Choice trustworthy?
Woodlands Dairy - Home of First Choice has a TrustIndex of 4 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 52 hours 18 min. Hellopeter has tracked Woodlands Dairy - Home of First Choice across 268 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2026
Gouda cheese taste
Hi, don't mean to be rude, the gouda cheese tastes a bit weird. I did ask 2 different people to test it and they also confirmed that something is off. The cheese is not expired based on the date printed on the packaging. So I am not sure why it tastes like that. Please assist.
1 reviews | Active since Apr 2026
Gouda cheese taste
Hi, don't mean to be rude, the gouda cheese tastes a bit weird. I did ask 2 different people to test it and they also confirmed that something is off. The cheese is not expired based on the date printed on the packaging. So I am not sure why it tastes like that. Please assist.
1 reviews | Active since Apr 2024
Milk got spoilt while still sealed and its not kept in direct sunlight or im any high temperature for it to go off
I purchased 6 pack milk i use 3 and by the time I got to the other 3 it got spoilt the seal box bloated and puff up... I contacted them and they told me someone will call me back and assist me and no one has... this is poor customer service and I am a good customer I always buy first choice long life... I am very disappointed about the poor customer service and the ability to help me. Its been 1 week now and no feedback.
1 reviews | Active since Apr 2024
Milk got spoilt while still sealed and its not kept in direct sunlight or im any high temperature for it to go off
I purchased 6 pack milk i use 3 and by the time I got to the other 3 it got spoilt the seal box bloated and puff up... I contacted them and they told me someone will call me back and assist me and no one has... this is poor customer service and I am a good customer I always buy first choice long life... I am very disappointed about the poor customer service and the ability to help me. Its been 1 week now and no feedback.
1 reviews | Active since Jan 2026
The product is bought was not even two days of purchase and its best before date is 12th January 2026 and the milk is now rotten the whole 2 liter of milk
The product is bought was not even two days of purchase and its best before date is 12th January 2026 and the milk is now rotten the whole 2 liter of milk. We are unsatisfied with this product as children are using the milk
1 reviews | Active since Jan 2026
The product is bought was not even two days of purchase and its best before date is 12th January 2026 and the milk is now rotten the whole 2 liter of milk
The product is bought was not even two days of purchase and its best before date is 12th January 2026 and the milk is now rotten the whole 2 liter of milk. We are unsatisfied with this product as children are using the milk
1 reviews | Active since Nov 2015
Complaint Regarding Spoiled Fresh Choice Milk Purchased on Friday
Hi there, I purchased two 2-litre Fresh Choice milk bottles from Take n Win Arbour Town on Friday. Although both bottles are marked to expire on 8 December, the milk turned out to have a clumpy texture, giving the impression that it is sour even though the taste seems normal. This was deeply off-putting, and unfortunately a waste of money, as none of our kids are comfortable drinking it due to the texture. Please advise on how this can be resolved,
1 reviews | Active since Nov 2015
Complaint Regarding Spoiled Fresh Choice Milk Purchased on Friday
Hi there, I purchased two 2-litre Fresh Choice milk bottles from Take n Win Arbour Town on Friday. Although both bottles are marked to expire on 8 December, the milk turned out to have a clumpy texture, giving the impression that it is sour even though the taste seems normal. This was deeply off-putting, and unfortunately a waste of money, as none of our kids are comfortable drinking it due to the texture. Please advise on how this can be resolved,