Wonder Wagon
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Wonder Wagon
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceES
Enrico S
1 reviews | Active since Sept 2026
1 Sept 2026, 11:27
Wonder wagon customer service.
Ordered accessories online for my wonder wagon When delivery came it was only 1 thing out of the 4 I ordered. Been sending emails for the last week and a half, sent a message on their Facebook as well. No action from their side. Customer service is really bad!
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Enrico S
1 reviews | Active since Sept 2026
1 Sept 2026, 11:27
Wonder wagon customer service.
Ordered accessories online for my wonder wagon When delivery came it was only 1 thing out of the 4 I ordered. Been sending emails for the last week and a half, sent a message on their Facebook as well. No action from their side. Customer service is really bad!
0
Replies (0)ZA
Zanielle A
1 reviews | Active since May 2015
5 Feb 2026, 20:20
Do NOT purchase from this company
We purchased a Wonder Wagon during their Black Friday special in November 2025, and the experience has been nothing short of frustrating and disappointing. After placing our order, we received no communication at all. Despite multiple attempts via email, phone calls, WhatsApp messages and follow-ups, nobody responded. We were completely ignored for weeks. Eventually, my husband physically went to look for their warehouse just to find out what happened to our purchase. We struggled even to locate the right place because nobody was willing to help or give information. When he finally found the warehouse, the Wonder Wagon waiting there had our name on it – but it was the WRONG item. We ordered a two-seater, but the one available for collection was a four-seater. On top of that, Wonder Wagon advertised that the first 50 Black Friday customers would receive free accessories, yet we never received anything, even though we qualified. I contacted the owners directly in November and December, explaining the issue and asking for help, but I have been completely ignored. No response, no accountability, and no effort to resolve the mistake they made. This has been one of the worst customer service experiences we’ve ever had. There has been: • No communication • Incorrect products • No follow-up • No promised accessories • No attempt to correct their mistake It is extremely disappointing to spend money on a brand that does not value its customers or honour its promises. I hope this review reaches someone willing to resolve this situation, because every attempt we’ve made directly has been ignored. They are like ********s just take your money and hide!
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Zanielle A
1 reviews | Active since May 2015
5 Feb 2026, 20:20
Do NOT purchase from this company
We purchased a Wonder Wagon during their Black Friday special in November 2025, and the experience has been nothing short of frustrating and disappointing. After placing our order, we received no communication at all. Despite multiple attempts via email, phone calls, WhatsApp messages and follow-ups, nobody responded. We were completely ignored for weeks. Eventually, my husband physically went to look for their warehouse just to find out what happened to our purchase. We struggled even to locate the right place because nobody was willing to help or give information. When he finally found the warehouse, the Wonder Wagon waiting there had our name on it – but it was the WRONG item. We ordered a two-seater, but the one available for collection was a four-seater. On top of that, Wonder Wagon advertised that the first 50 Black Friday customers would receive free accessories, yet we never received anything, even though we qualified. I contacted the owners directly in November and December, explaining the issue and asking for help, but I have been completely ignored. No response, no accountability, and no effort to resolve the mistake they made. This has been one of the worst customer service experiences we’ve ever had. There has been: • No communication • Incorrect products • No follow-up • No promised accessories • No attempt to correct their mistake It is extremely disappointing to spend money on a brand that does not value its customers or honour its promises. I hope this review reaches someone willing to resolve this situation, because every attempt we’ve made directly has been ignored. They are like ********s just take your money and hide!
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Replies (0)O
Oarona
1 reviews | Active since May 2023
30 Jan 2026, 22:09
Buy at your own risk at wonderwagon.co.za
My order is still unresolved, bought items on the black friday sale, biggest mistake, customer service is non existent. I constantly have to follow up on my order, eventually 1 out of 4 items was delivered, now am stuck and am not getting any updates/help from wonderwagon, I know I will not receive the items ordered therefore decided to place a warning for anyone, do not do business with this website you will regret it like I am regretting now, only thing to do now is to report them to the CGSA and hope I get assistance.
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Oarona
1 reviews | Active since May 2023
30 Jan 2026, 22:09
Buy at your own risk at wonderwagon.co.za
My order is still unresolved, bought items on the black friday sale, biggest mistake, customer service is non existent. I constantly have to follow up on my order, eventually 1 out of 4 items was delivered, now am stuck and am not getting any updates/help from wonderwagon, I know I will not receive the items ordered therefore decided to place a warning for anyone, do not do business with this website you will regret it like I am regretting now, only thing to do now is to report them to the CGSA and hope I get assistance.
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Replies (0)BB
Bianca B
1 reviews | Active since Jan 2026
26 Jan 2026, 17:49
Black Friday order unresolved: missing accessories, no courier, no refund
I am submitting this complaint after exhausting all reasonable attempts to resolve the matter directly with the business. I placed an order on Black Friday (end of November 2025) and paid R6,500 for an item, plus R300 for courier delivery. The issues experienced are as follows: - The item was never couriered, despite paying for delivery - I was forced to travel approximately 3 hours in total to collect the item myself - On collection, 2 accessories were missing - The business had also advertised 2 free accessories for the first 50 customers, which were never provided - I was told via voice note that stock would arrive on 7 January 2026 - Since then, I have received no accessories, no courier details, and no tracking number After public escalation, the business contacted me and confirmed that the accessories were “sent” and requested my banking details to refund the R300 courier fee, which I provided. As of close of business today: - No proof of courier has been provided - No tracking number has been supp**** - No refund has reflected in my account - Follow-up messages are being ignored again This ongoing lack of communication and failure to deliver what was paid for is unacceptable. Resolution requested: 1. Immediate proof of courier with tracking number for the outstanding accessories 2. Immediate refund of the R300 courier fee 3. Clear confirmation that the matter is fully resolved I have retained screenshots of all communication, promises made, and follow-ups. I am submitting this complaint in good faith in the hope that the business will finally resolve this matter without further escalation.
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Bianca B
1 reviews | Active since Jan 2026
26 Jan 2026, 17:49
Black Friday order unresolved: missing accessories, no courier, no refund
I am submitting this complaint after exhausting all reasonable attempts to resolve the matter directly with the business. I placed an order on Black Friday (end of November 2025) and paid R6,500 for an item, plus R300 for courier delivery. The issues experienced are as follows: - The item was never couriered, despite paying for delivery - I was forced to travel approximately 3 hours in total to collect the item myself - On collection, 2 accessories were missing - The business had also advertised 2 free accessories for the first 50 customers, which were never provided - I was told via voice note that stock would arrive on 7 January 2026 - Since then, I have received no accessories, no courier details, and no tracking number After public escalation, the business contacted me and confirmed that the accessories were “sent” and requested my banking details to refund the R300 courier fee, which I provided. As of close of business today: - No proof of courier has been provided - No tracking number has been supp**** - No refund has reflected in my account - Follow-up messages are being ignored again This ongoing lack of communication and failure to deliver what was paid for is unacceptable. Resolution requested: 1. Immediate proof of courier with tracking number for the outstanding accessories 2. Immediate refund of the R300 courier fee 3. Clear confirmation that the matter is fully resolved I have retained screenshots of all communication, promises made, and follow-ups. I am submitting this complaint in good faith in the hope that the business will finally resolve this matter without further escalation.
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