Do NOT purchase from this company

We purchased a Wonder Wagon during their Black Friday special in November 2025, and the experience has been nothing short of frustrating and disappointing.

After placing our order, we received no communication at all. Despite multiple attempts via email, phone calls, WhatsApp messages and follow-ups, nobody responded. We were completely ignored for weeks.

Eventually, my husband physically went to look for their warehouse just to find out what happened to our purchase. We struggled even to locate the right place because nobody was willing to help or give information. When he finally found the warehouse, the Wonder Wagon waiting there had our name on it – but it was the WRONG item. We ordered a two-seater, but the one available for collection was a four-seater.

On top of that, Wonder Wagon advertised that the first 50 Black Friday customers would receive free accessories, yet we never received anything, even though we qualified.

I contacted the owners directly in November and December, explaining the issue and asking for help, but I have been completely ignored. No response, no accountability, and no effort to resolve the mistake they made.

This has been one of the worst customer service experiences we’ve ever had. There has been: • No communication • Incorrect products • No follow-up • No promised accessories • No attempt to correct their mistake

It is extremely disappointing to spend money on a brand that does not value its customers or honour its promises. I hope this review reaches someone willing to resolve this situation, because every attempt we’ve made directly has been ignored. They are like ********s just take your money and hide!