Black Friday order unresolved: missing accessories, no courier, no refund

I am submitting this complaint after exhausting all reasonable attempts to resolve the matter directly with the business.

I placed an order on Black Friday (end of November 2025) and paid R6,500 for an item, plus R300 for courier delivery.

The issues experienced are as follows:

- The item was never couriered, despite paying for delivery - I was forced to travel approximately 3 hours in total to collect the item myself - On collection, 2 accessories were missing - The business had also advertised 2 free accessories for the first 50 customers, which were never provided - I was told via voice note that stock would arrive on 7 January 2026 - Since then, I have received no accessories, no courier details, and no tracking number

After public escalation, the business contacted me and confirmed that the accessories were “sent” and requested my banking details to refund the R300 courier fee, which I provided.

As of close of business today:

- No proof of courier has been provided - No tracking number has been supp**** - No refund has reflected in my account - Follow-up messages are being ignored again

This ongoing lack of communication and failure to deliver what was paid for is unacceptable.

Resolution requested:

1. Immediate proof of courier with tracking number for the outstanding accessories 2. Immediate refund of the R300 courier fee 3. Clear confirmation that the matter is fully resolved

I have retained screenshots of all communication, promises made, and follow-ups.

I am submitting this complaint in good faith in the hope that the business will finally resolve this matter without further escalation.