Left out in the cold. Totally ignored without connectivity.

I have not had connectivity since Thursday. I had a very important cloud software package to deploy of Friday evening. I alerted them to that and they ended up completely ignoring my message. I spent the entire day being dealt by an accounts lady who wanted me to take photos of how I connected my cables despite warnings I made to her that she is talking to an experienced Software Engineer who knows very well that the problem is software related.I am now facing a weekend without connectivity and the prospect of driving 2 hours to Sandton next week so that I am able to do my work.Extremely disappointed.