JS
John S
1 reviews | Active since Sept 2011
04 Dec 2021, 20:13
Zero customer care
My router supp**** by WiroLink has been damaged leaving me without WiFi. I reported this on Monday 29 November. I have followed up regularly but cannot get any confirmation of when a technician will be set to restore the service. I cannot make contact with any manager for support and the call center says that will will get to my call when they can. I. The meantime I am without a home phone, WiFi and cannot work from home. I am also without security because all the cameras are reliant on WiFi connectivity. Zero, customer care!
Helpful (0)
Replies (1)0
Replies (1)
WIRUlink Pty Ltd's replyOfficial
04 Jan 2022, 16:13Dear John,
Our sincerest apologies for the inconvenience experienced.
All concerns were addressed and rectified and the matter had been resolved as of the 07th of December. The delay was due to the heavy weather conditions that was being experienced at the time.
For any additional queries, please feel free to reach out to us on *** or alternatively you may contact our Helpdesk team on *** or mail us at ***
Our teams are always here and ready to assist.
Yours Faithfully,
WIRUlink Management
Our sincerest apologies for the inconvenience experienced.
All concerns were addressed and rectified and the matter had been resolved as of the 07th of December. The delay was due to the heavy weather conditions that was being experienced at the time.
For any additional queries, please feel free to reach out to us on *** or alternatively you may contact our Helpdesk team on *** or mail us at ***
Our teams are always here and ready to assist.
Yours Faithfully,
WIRUlink Management
WIRUlink Pty Ltd's reply04 Jan 2022, 16:13
Official
Dear John,
Our sincerest apologies for the inconvenience experienced.
All concerns were addressed and rectified and the matter had been resolved as of the 07th of December. The delay was due to the heavy weather conditions that was being experienced at the time.
For any additional queries, please feel free to reach out to us on *** or alternatively you may contact our Helpdesk team on *** or mail us at ***
Our teams are always here and ready to assist.
Yours Faithfully,
WIRUlink Management
Our sincerest apologies for the inconvenience experienced.
All concerns were addressed and rectified and the matter had been resolved as of the 07th of December. The delay was due to the heavy weather conditions that was being experienced at the time.
For any additional queries, please feel free to reach out to us on *** or alternatively you may contact our Helpdesk team on *** or mail us at ***
Our teams are always here and ready to assist.
Yours Faithfully,
WIRUlink Management