Worst Service Provider

We live at Elmer's End in Noordhang. We have no Wifi since last Thursday. Our Complex manager has logged a call last week. It is now Tuesday and they have not even confirmed a date as to when they will be sending out a technician out to the building to fix the problem. This is the worst service provider I have ever come accross in my life. How can you not send out a technician on the same day a call is logged. Why must we wait 4 days? There are people working from home who is reliant on the Wifi to get work done. Don't they care? 4 Days no work means 4 days of no income. They take their time and it's been like this for the entire year that we moved into Elmer's End. They have not even confirmed date as to when they will be sending a technician. It is appalling to say the least. Another day without having to get any work done!!!! Another day that we are loosing income.