MJ
Mahmood J
1 reviews | Active since Aug 2018
15 Dec 2020, 12:52
#WiruLinkMustFall useless service
Guys stay away, there are so many better and cheaper providers out there.
I had an issue with the Rush internet. They then tell me I need a special router and want me to pay for it, so I must pay to use the monthly service i pay for.
I then want to cancel and they say I must pay R18 000.00 which is against the CPA.
THESE GUYS WILL GIVE YOU SOMETHING WHICH YOU CAN'T USE AND THEN MAKE YOU PAY TO FOX IT
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Replies (2)
WIRUlink Pty Ltd's replyOfficial
15 Dec 2020, 14:14Dear Mahmood,
Thank you kindly for your feedback.
As per the Service Contract accepted by yourself, the terms and conditions state that you are in a term agreement.
No one router can cover a multiple room house and that is why there are different types of routers and prices. And we give you multiple options to choose from when signing up.
We believe in being honest and upfront in all our dealings and do not believe in hiding any costs.
We also believe in good service and we feel we have supp**** that. The coverage in your house can be fixed so that should not be a reason for a cancellation.
Our customer service department will be in touch with you.
Yours faithfully,
WIRUlink management.
Thank you kindly for your feedback.
As per the Service Contract accepted by yourself, the terms and conditions state that you are in a term agreement.
No one router can cover a multiple room house and that is why there are different types of routers and prices. And we give you multiple options to choose from when signing up.
We believe in being honest and upfront in all our dealings and do not believe in hiding any costs.
We also believe in good service and we feel we have supp**** that. The coverage in your house can be fixed so that should not be a reason for a cancellation.
Our customer service department will be in touch with you.
Yours faithfully,
WIRUlink management.
Best regards,
WIRUlink Pty Ltd's reply15 Dec 2020, 14:14
Official
Dear Mahmood,
Thank you kindly for your feedback.
As per the Service Contract accepted by yourself, the terms and conditions state that you are in a term agreement.
No one router can cover a multiple room house and that is why there are different types of routers and prices. And we give you multiple options to choose from when signing up.
We believe in being honest and upfront in all our dealings and do not believe in hiding any costs.
We also believe in good service and we feel we have supp**** that. The coverage in your house can be fixed so that should not be a reason for a cancellation.
Our customer service department will be in touch with you.
Yours faithfully,
WIRUlink management.
Thank you kindly for your feedback.
As per the Service Contract accepted by yourself, the terms and conditions state that you are in a term agreement.
No one router can cover a multiple room house and that is why there are different types of routers and prices. And we give you multiple options to choose from when signing up.
We believe in being honest and upfront in all our dealings and do not believe in hiding any costs.
We also believe in good service and we feel we have supp**** that. The coverage in your house can be fixed so that should not be a reason for a cancellation.
Our customer service department will be in touch with you.
Yours faithfully,
WIRUlink management.
Best regards,
MJ
Mahmood J's updateReviewer Update
15 Dec 2020, 14:18What???? What a load of nonsense. Even when the Lan cable was plugged in the internet never used to work! So your line didn't want to work on the router you provided! So do not say you guys where honest in anything!! What a load of hogwash, this response is so different to the response on Google, it's two different justifications for treating your customers so badly is actually funny
MJ
Mahmood J's update15 Dec 2020, 14:18
Reviewer Update
What???? What a load of nonsense. Even when the Lan cable was plugged in the internet never used to work! So your line didn't want to work on the router you provided! So do not say you guys where honest in anything!! What a load of hogwash, this response is so different to the response on Google, it's two different justifications for treating your customers so badly is actually funny