1 reviews | Active since Feb 2018
Wirulink & Vumatel, marriage from Hell
Wirulink & Vumatel the "marriage" from Hell. Installation of fibre completed 4 weeks ago by Vumatel. Delivery of Router from Wirulink the next day( no installation or testing). Four weeks and many calls to help desk later, not 1 Mb of data, many empty promises but NOTHING ELSE. No feedback. Worst service ever. I will be cancelling my contract after one month and no data.
By the way I did not opt for the cheapest contract, not by a long shot. These guys just don't care.
Dear Adolf
We appreciate your feedback to better our service going forward.
Unlike WIRUlink's Wireless services, WIRUlink's Home Fibre is reliant on the physical fibre line and CPE/ONT supp**** by Vumatel.
Your downtime is due to a Vumatel fibre break and Vumatel is still working on resolving this for you.
Without the "pipe" (Vumatel fibre line), we can not supply the "water" (internet access).
Do not hesitate to contact Vumatel directly on 086100VUMA or *** with your Vumatel fault reference to follow up on their progress fixing your line.
Yours faithfully
Shannon Van Blerk
Client Relations - Helpdesk Manage
Dear Adolf
We appreciate your feedback to better our service going forward.
Unlike WIRUlink's Wireless services, WIRUlink's Home Fibre is reliant on the physical fibre line and CPE/ONT supp**** by Vumatel.
Your downtime is due to a Vumatel fibre break and Vumatel is still working on resolving this for you.
Without the "pipe" (Vumatel fibre line), we can not supply the "water" (internet access).
Do not hesitate to contact Vumatel directly on 086100VUMA or *** with your Vumatel fault reference to follow up on their progress fixing your line.
Yours faithfully
Shannon Van Blerk
Client Relations - Helpdesk Manage