1 reviews | Active since Nov 2013
WIRULINK / VUMATEL / BRIGHTLINK
Ordered Fibre for my home from Wirulink on the 29th of March, was told it will take up to 5 weeks. Since day one they refered me then to Vumatel who does the installation. It is now over 5 weeks and NOTHING has happened. I have to phone Vumatel myself and they blame Brightlink, a subcontractor, for the delay. According to Vumatel's call centre they can only communicate with Brightlink via email as they do not have a phone number for them. Vumatel's call centre then gets very cheeky with you if you complain about the fact that they have absolutely no PROCESS or SYSTEMS in place for dealing with the Fibre connection and installation. So everybody passes the buck I feel and no one is taking responsibility and has no custumer service. Where is Wirulink in all of this, I went onto your website and purchases your product with your promise of 5 weeks delivery!?!
Hi Leonora
Thank you for bringing your frustration, regarding your Vumatel fibre installation, to our attention.
After contacting Vumatel, they advised that your complex is not Fibre Ready as no infrastructure have been installed in the complex. Our team will send you the direct contact details of the Vumatel MDU (Multi Dwelling Unit) Department for your Body Corporate to contact them directly. The Vumatel MDU Department will come do a site survey and draft a build plan for the Trustees to sign off before the infrastructure will be installed in the complex so all tenants have access to Vumatel fibre. There would be no cost to the Body Corporate for this build.
Your Fibre Order would stay as Pending on WIRUlink until this infrastructure have been installed.
Do not hesitate to contact our Fibre Service Delivery Team should you wish to discuss this in more detail.
Yours faithfully
WIRUlink Management
Hi Leonora
Thank you for bringing your frustration, regarding your Vumatel fibre installation, to our attention.
After contacting Vumatel, they advised that your complex is not Fibre Ready as no infrastructure have been installed in the complex. Our team will send you the direct contact details of the Vumatel MDU (Multi Dwelling Unit) Department for your Body Corporate to contact them directly. The Vumatel MDU Department will come do a site survey and draft a build plan for the Trustees to sign off before the infrastructure will be installed in the complex so all tenants have access to Vumatel fibre. There would be no cost to the Body Corporate for this build.
Your Fibre Order would stay as Pending on WIRUlink until this infrastructure have been installed.
Do not hesitate to contact our Fibre Service Delivery Team should you wish to discuss this in more detail.
Yours faithfully
WIRUlink Management
Hi Leonora
Thank you for bringing your frustration, regarding your Vumatel fibre installation, to our attention. We are always looking into ways to improve our clients experience.
As confirmed with the technician telephonically you have received it.
Yours faithfully
WIRUlink Management
Hi Leonora
Thank you for bringing your frustration, regarding your Vumatel fibre installation, to our attention. We are always looking into ways to improve our clients experience.
As confirmed with the technician telephonically you have received it.
Yours faithfully
WIRUlink Management