1 reviews | Active since Dec 2015
Wirulink /Vumatel
Hello People The below is a mirror image of everytime I log a line speed issue with Wirulink. I am request to run the indentical test. After which it is established that the issue is indeed a Vumatel probem and not a hardware issue on my property. However Wirulink continues to waste my time without any real resolution at the end of the day. These people will gladly take your monthly premiun for poor services.
Pieter de Villiers (WIRUlink) Oct 29, 2021, 15:46 GMT+2 Dear Alistair,
I wish to thank you for your patience thus far.
We have spoken to Vumatel regarding our concerns and experience with this situation. We received the following request:
"When this happens again, please could speed test & MTR/TraceRT tests be done so that we can investigate this?"
I understand this is frustrating, however we truly wish to provide them with as much information and evidence as possible to ensure an efficient and fast resolution so that we do not have to experience this issue again.
We will be closing the call for now as the matter is resolved, however, as advised above, should you have any additional concerns or queries, please contact us on *** or log a ticket to ***
Thank you for your understanding herewith.
Have a lovely weekend! Pieter de Villiers Helpdesk Support Agent WIRUlink Pty Ltd *** www.wiru.co.za Fast. Reliable. Affordable.
Get in touch with me before enrolling with this SP !!
Thank you for reaching out to us.
We do understand that this process to get your issues resolved may seem tedious and repetitive.
However, due to WIRUlink supplying your service over 3rd Party infrastructure (VUMATEL), they require that certain tests be completed before we can escalate the matter to there NOC Team (helpdesk).
We share in your frustration, however we do need your assistance as the customer onsite to assit in the tests/troubleshooting phase as sending a team from our side can delay the process which we would like to avoid.
We apologise that you had felt the need to post this on social media. Our Customer Service Representative will be in contact with you this morning to try and expedite this process for you.
Yours Faithfully,
WIRUlink Management
Thank you for reaching out to us.
We do understand that this process to get your issues resolved may seem tedious and repetitive.
However, due to WIRUlink supplying your service over 3rd Party infrastructure (VUMATEL), they require that certain tests be completed before we can escalate the matter to there NOC Team (helpdesk).
We share in your frustration, however we do need your assistance as the customer onsite to assit in the tests/troubleshooting phase as sending a team from our side can delay the process which we would like to avoid.
We apologise that you had felt the need to post this on social media. Our Customer Service Representative will be in contact with you this morning to try and expedite this process for you.
Yours Faithfully,
WIRUlink Management
I might as well have signed up directly with ****py Vumatel then ,not so.
Ok people there you have it , we don't need to waste money on ISP that make hollow promises.
Again tonight I have sat for 2hrs running speed test ect ....Just day light ******* if anything.
I might as well have signed up directly with ****py Vumatel then ,not so.
Ok people there you have it , we don't need to waste money on ISP that make hollow promises.
Again tonight I have sat for 2hrs running speed test ect ....Just day light ******* if anything.
Our Customer Service Representative will be in contact with you accordingly.
Yours Faithfully,
WIRUlink Management
Our Customer Service Representative will be in contact with you accordingly.
Yours Faithfully,
WIRUlink Management
If there was a zero star rating on this site ,that would be the only guaranteed result here.
If there was a zero star rating on this site ,that would be the only guaranteed result here.