Wirulink TERRIBLE CUSTOMER SERVICE

I have been with Wirulink for several years. I have spoken to several agents this week as i am struggling to do my job from home and earn a living. I was told earlier this week there is nothing more that can be done. I have then had the IT person at work speak to them and let them know exactly what the issues are, within minutes the internet started working, though Wirulink denies knowing what the issues were.

I am still struggling to work from home. I was informed that a manager will call me and I am STILL waiting to hear from her. How can this company take my money and refuse me service???????????????????????