Wirulink T&C's

We had Wirulink out to our premises in Springs, needless to say no signal so no service from them, my only problem is that the technician sat on our chimney and it broke now after 2 months are told that we signed off a job card to say all is fine and I must see the T&C's. Well hello your technician took photos and told us that they will report it which we as idiots believed and after I phoned following up on the issue were at first told that they can't pick anything up on the system, and it will be followed up and I will receive a call! JA sure still waiting, called again after 2 weeks, got helped by a very pleasant chap whom called back within 5 minutes, but now its all about T&C's and sorry for you its not our problem! The chimney broke after Wirulink's technician sat on it but its not their problem. Stay away people! T&C's - oh I forgot to mention my chimney was fine for the last 20 years, only doves sat on it and not technician's thinking they are kersvadertjies.