WIRULink - so promising but as bad as the rest.

At first I thought Wirulunk was wonderful - the service I had at my last apartment was great. Vumatel sucked but Wirulink was great once everything was set up. Then I moved... and the hell began. They first told me that my account could not be moved because my new house was Openserve not Vumatel, however it WAS a Vumatel installation (which a third party provider had to tell me because neither Vumatel nor Wirulink could or would tell me) After a nightmare with Vumatel for 3 weeks or more, I finally had a live line (breaking out the champagne, all will be well again in the world) but immediately its apparent that the wifi is not 20 | 20 like I purchased and am paying for. Its fast when it works but it breaks connection at least 20-30 times a day!! Every few minutes in fact. So I reported it to Wirulink technical support who told me to reboot the router which I did 4 or 5 times and then told them the problem was not fixed. I then sent them 6 or more screenshots showing "no internet connection" from my laptop. They then responded, we dont provide live support onsite so we will send a courier to fetch the router, send it off for testing and wait for a fault report at which point if we deem that the router was damaged by something other than lightning or surge, we will charge YOU the customer for both the courier and the new router. Here is the issue.... they have not tested for a single other possible cause! So they want to waste my time and money testing a not faulty router when the issue is the INTERMITTENT line which is surely a Vumatel issue! I have called and called and keep speaking to a Thabo who has promised 3 times now to send me an email or follow up or test the vumatel line all of which he then fails to do. When I phoned and asked this afternoon why I havent received the latest email with the promised Intermittency test information, he simply asked when will you be home? I rep**** 5.30 and he said you will have it by then. No explanation of why he cannot send it NOW or 4 hours earlier when he promised. Now its 6.10pm and of COURSE there is no email and no internet either. It is beyond frustrating dealing with people who just lie to get the customer off the phone!!!! WHY IS THIS SO BL*****DY hard????? I have literally been trying since 1 Jan to move house and I still on 4th Feb have no working internet - just totally unbelievable and the bill for my so-called SERVICE came today but it isnt working so I dont know how they have the nerve to charge me. They suck as bad as anyone else. Use them with caution or try someone else.