1 reviews | Active since Apr 2018
Wirulink - shocking support
I run the IT connectivity for 8 site connected with Wirulink.
Over the last 3 weeks the service at best can be discribed as shoddy.
For the last 3 days I have tried to na avail to contact the support centre, but the phones just ring. Even the service manager Shannon does not answer his cell and the promises made are empty and not followed through.
My suggestion is that they stop selling their service and fix the system for clients paying for a service they are not getting
Hi Martin
Thank you for taking the time to bring this to the attention of management.
Because of improvements and changes made on the Home Fibre customer services, requiring customers to make configuration changes on their routers, a lot of extra calls and load have been put on the support team this week.
We are always comitted to offer exceptional customer service to our valued customers. Providing support to existing customers are our highest priority and get preference over new potential customers.
Our team are already looking into the problems reported by you and will be in touch shortly.
Yours faithfully
Riaan Maree
CTO
WIRUlink
Best regards,
Hi Martin
Thank you for taking the time to bring this to the attention of management.
Because of improvements and changes made on the Home Fibre customer services, requiring customers to make configuration changes on their routers, a lot of extra calls and load have been put on the support team this week.
We are always comitted to offer exceptional customer service to our valued customers. Providing support to existing customers are our highest priority and get preference over new potential customers.
Our team are already looking into the problems reported by you and will be in touch shortly.
Yours faithfully
Riaan Maree
CTO
WIRUlink
Best regards,