Wirulink poor service.

The worst service I seen. Well we’re do I start. You see there’s this problem that Wirulink staff keep bull dusting the clients. It’s a simple problem called packages they sell you. So if you buy an uncapped line and it’s 15 mbs don’t expect to receive what you paying for. So it’s like this. You can’t watch live tv. The service is so unreliable you on average only get 10 to 11 mbs. When you contact the call center they’ve got an excuse for everything. This must obviously be in there manual that they have to bull the customer with. So the answers are you have 15mbs and that you are maxing out on your line.(yes you will max your line if you only receive 60% of what’s sold to you). So if you own an Xbox then that’s there excuse that this is the problem that this is the item that’s maxing your line. Put it off then they say it’s your smart tv box. So the joke is that they give us a program to monitor what is using the line. Yes the tv box uses 60% of the 15mbs so it will max out as we’ve only got on a good day 60% of what we were sold. I’ve now got to a point that I have a service agreement with you and you are not adhering to your side of the contract. I’ve got to a point that I can only pay 60% of the fees as that’s what service you providing. Don’t ask to speak to management cause you an asshole that they not interested in. We’ve asked them to reconnect our rocket dish and they have advised us that the network is now rush network. So go to there website and you’ll see packages that are offered as rush packages. So we want to change to this package and there answers is you can’t as the tower is not rush. So who’s talking nonsense. How can the tower not be rush ready if we already have rush equipment. Is this a company that cares about there customers or are they just another company that doesn’t care and de***** us of our monies.