WIRUlink & MetroFibre – Paying for Nothing but Downtime

I signed up with WIRUlink on 1 August. Not even a full month in, and the experience has been nothing short of a disaster. The line has been down more often than it’s been up. I have wasted hours logging support tickets, received nothing but excuses, and even endured gross negligence when a MetroFibre technician physically disconnected my line while installing for a neighbour.

WIRUlink is responsible for billing, yet they continue to charge me for a service that has been non-functional since day one. To add insult to injury, they insist on a full month’s cancellation notice. If they demand I pay for the notice period, then the service must be on and usable during that period. Anything else is nothing short of theft, taking money from consumers without delivering the service paid for.

MetroFibre hides behind excuses about their decaying infrastructure, while WIRUlink hides behind scripted apologies. Together, they are running a racket: take your money, give you a broken service, and then keep billing you when you cancel out of frustration.

This is false advertising at its worst. Their slogan “Fast. Reliable. Affordable.” is a complete lie. The reality is: Unusable. Unaccountable. Exploitative.

I demand:

Immediate termination without a notice penalty – I refuse to pay for a service I never received.

Refund for the periods of downtime – I will not bankroll your incompetence.

Accountability – an honest public explanation of how you plan to prevent this from happening to others.

WIRUlink and MetroFibre, you should be ashamed. I will continue to warn potential customers everywhere I can until this sham of a service is exposed for what it really is.