1 reviews | Active since Jun 2015
Wirulink lies to customers
I've completed and paid for an lte order from wirulink on 3 of December I've received an email from Johan Pretoruis from Wirulink on 4 December that my order is complete and my installation will take place within the next 5 working days today is the 11 December and my installation have not been done yet so I've called the to find out what the delay is to find out im only scheduled for installation on the 20th of December thats 17 days after I've completed my order not 5 the excuses is that they are backed up from black Friday and the weather ect. However I've placed my order after black Friday and the conformation email from Johan stating within 5 days was after black Friday if your backed up from black Friday why lie about how long before installation phanatic service.
As per the communication sent to you by our office, the rains hampered our ability to stick to our standard installation timelines from order. The guys took risks during this time by still climbing on roofs in the rain to do installs where they could.
The sun is back and our installers are working overtime to catch up on the backlog. We also have additional teams on the road to assist.
We apologise if we did not communicate this to you in time.
Kind regards
WIRUlink Management
As per the communication sent to you by our office, the rains hampered our ability to stick to our standard installation timelines from order. The guys took risks during this time by still climbing on roofs in the rain to do installs where they could.
The sun is back and our installers are working overtime to catch up on the backlog. We also have additional teams on the road to assist.
We apologise if we did not communicate this to you in time.
Kind regards
WIRUlink Management