AB
Abrie B
1 reviews | Active since Sept 2011
05 May 2021, 16:24
Wirulink hidden costs
Please do not use #Wirulink. There are hidden costs in their cintracts. They charge you R1100 for a 10 minute job to remove their equipment once the contract is completed. They don't even inform you of this before hand and don't give you a option to remove it yourself. ******!!! Will post this to Hello Peter as well
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Replies (3)
WIRUlink Pty Ltd's replyOfficial
05 May 2021, 16:32Dear Abrie,
Thank you for raising your concern with us.
As per your Service Agreement (as seen on our website, Standard Terms and Conditions, clause 107, https://www.wiru.co.za/standard-terms-and-conditions ), you are liable for the call out and labour to remove the rented equipment.
Although this does not cover the full costs of our contractors, we are subsidizing the costs to make the financial impact as low as possible to our valued customers.
We do provide the option of removing the equipment yourself and delivering it to our offices, however it is not advised as should there be any damage on the hardware, it will be billable.
Do not hesitate to contact our Accounts Department should you have any questions regarding your service agreement with us.
Yours faithfully,
WIRUlink Management
Thank you for raising your concern with us.
As per your Service Agreement (as seen on our website, Standard Terms and Conditions, clause 107, https://www.wiru.co.za/standard-terms-and-conditions ), you are liable for the call out and labour to remove the rented equipment.
Although this does not cover the full costs of our contractors, we are subsidizing the costs to make the financial impact as low as possible to our valued customers.
We do provide the option of removing the equipment yourself and delivering it to our offices, however it is not advised as should there be any damage on the hardware, it will be billable.
Do not hesitate to contact our Accounts Department should you have any questions regarding your service agreement with us.
Yours faithfully,
WIRUlink Management
WIRUlink Pty Ltd's reply05 May 2021, 16:32
Official
Dear Abrie,
Thank you for raising your concern with us.
As per your Service Agreement (as seen on our website, Standard Terms and Conditions, clause 107, https://www.wiru.co.za/standard-terms-and-conditions ), you are liable for the call out and labour to remove the rented equipment.
Although this does not cover the full costs of our contractors, we are subsidizing the costs to make the financial impact as low as possible to our valued customers.
We do provide the option of removing the equipment yourself and delivering it to our offices, however it is not advised as should there be any damage on the hardware, it will be billable.
Do not hesitate to contact our Accounts Department should you have any questions regarding your service agreement with us.
Yours faithfully,
WIRUlink Management
Thank you for raising your concern with us.
As per your Service Agreement (as seen on our website, Standard Terms and Conditions, clause 107, https://www.wiru.co.za/standard-terms-and-conditions ), you are liable for the call out and labour to remove the rented equipment.
Although this does not cover the full costs of our contractors, we are subsidizing the costs to make the financial impact as low as possible to our valued customers.
We do provide the option of removing the equipment yourself and delivering it to our offices, however it is not advised as should there be any damage on the hardware, it will be billable.
Do not hesitate to contact our Accounts Department should you have any questions regarding your service agreement with us.
Yours faithfully,
WIRUlink Management
AB
Abrie B's updateReviewer Update
05 May 2021, 16:53Please send a signed copy of the agreement or a phone recording where I agreed to these terms.
AB
Abrie B's update05 May 2021, 16:53
Reviewer Update
Please send a signed copy of the agreement or a phone recording where I agreed to these terms.
WIRUlink Pty Ltd's replyOfficial
05 May 2021, 16:55Dear Abrie,
Thank you for your response.
Our accounts representative will be in contact with you to discuss soonest.
Yours faithfully,
WIRUlink Management
Thank you for your response.
Our accounts representative will be in contact with you to discuss soonest.
Yours faithfully,
WIRUlink Management
WIRUlink Pty Ltd's reply05 May 2021, 16:55
Official
Dear Abrie,
Thank you for your response.
Our accounts representative will be in contact with you to discuss soonest.
Yours faithfully,
WIRUlink Management
Thank you for your response.
Our accounts representative will be in contact with you to discuss soonest.
Yours faithfully,
WIRUlink Management