JL
Jerry L
1 reviews | Active since Jan 2018
17 Jul 2024, 12:02
WiruLink hidden cost and lies
Two months ago I signed a deal with WiruLink for fibre to the home. I was charged a total onceoff fee of R1179.00 for month to month contract. Now I'm told to pay R1009.00 of migration fee which was never there in the first place. I'm told the migration fee is charged by Vumatel. I spoke to Vumatel, they don't know anything about of the fee. I wasn't gonna sign anything with WiruLink had I have been aware of R2188.00 onceof fee. They must be transparent with their charges. The house already paid installation fee to Vumatel by the way. Why pay installation fee and a migration fee. By the way during migration no technician is needed to do any work in the house.
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WIRUlink Pty Ltd's replyOfficial
17 Jul 2024, 12:18Dear Jerry,
Thank you for reaching out and expressing your concerns. At WIRUlink, we highly value transparency and exceptional customer service. We ensure that all terms and fees are clearly presented and agreed upon before any order can be processed.
Our Client Relations Consultant has reached out to you and will be in further contact to address your concerns and assist you promptly.
Yours faithfully,
WIRUlink Management
Thank you for reaching out and expressing your concerns. At WIRUlink, we highly value transparency and exceptional customer service. We ensure that all terms and fees are clearly presented and agreed upon before any order can be processed.
Our Client Relations Consultant has reached out to you and will be in further contact to address your concerns and assist you promptly.
Yours faithfully,
WIRUlink Management
WIRUlink Pty Ltd's reply17 Jul 2024, 12:18
Official
Dear Jerry,
Thank you for reaching out and expressing your concerns. At WIRUlink, we highly value transparency and exceptional customer service. We ensure that all terms and fees are clearly presented and agreed upon before any order can be processed.
Our Client Relations Consultant has reached out to you and will be in further contact to address your concerns and assist you promptly.
Yours faithfully,
WIRUlink Management
Thank you for reaching out and expressing your concerns. At WIRUlink, we highly value transparency and exceptional customer service. We ensure that all terms and fees are clearly presented and agreed upon before any order can be processed.
Our Client Relations Consultant has reached out to you and will be in further contact to address your concerns and assist you promptly.
Yours faithfully,
WIRUlink Management