Wirulink gets our line back up to full speed with great customer service.

We were having some trouble with our Wirulink internet connection, and were receiving unstable speeds and frequent drops, we called Wirulink and were immediately spoken to by one of the Wirulink representative ( no elevator music, or electronic prompts to get to speak to a human, just one button and less than 2 seconds later i am explaining my problem.) after a brief discussion with one of the Wirulink guys it was explained that the Dish may need re-alignment and a team was dispatched to my premises to identify the problem. The team arrived at my premises and attempt to re-align the dish, this took around 40 mins and then we were informed that line of sight was an issue as some trees had grown into the path of our signal. I was then called and offered 1 month free service if i no longer wanted to continue to use the service due to the issue (this was a nice offer), however I did not want to cancel the service as we had been enjoying the great product. (5mb 1:10 contention) After some back and fourth with Wirulink staff searching for alternative solutions to our problem we decided that moving the installation to a different location on the property was the best co**** of action, a team was sent out to my location to identify a better site for installation, (this was done free of charge in order to retain us as their customers, a very noble gesture.) a few days later Wirulink was again in contact with me arranging a time to move the installation, and today (13/09/2017) my installation has been moved and we are again receiving solid 5mb with no drops or packet loss. Furthermore i was told that i would only be charged should additional materials be needed in order to move the installation. Thank you Wirulink and especially Shannon and Ryno for keeping in contact with me and keeping me both informed and happy, i have very high expectations when it comes to customer service, but i was pleasantly surprised how good Wirulink service is when dealing with complaints and sorting out problems (this is very important to us for our ISP) after we had come up with an amicable solution. Thank you Wirulink and especially Ryno and Shannon for your excellent service, we are looking forward to using your product for many years to come. Keep up the great work guys.