mP
marius P
1 reviews | Active since Jan 2015
23 Feb 2024, 18:52
Wirulink false adverti*****t
<div>Been with wirulink for far to long that they have got to the point to tell me that i should be happy with what i get from them. told that they cant help is and will bill us if we ask them to sort out our line. we payed for a setup and now have to be happy with a horrible connection or pay and they will remove their stuff.</div>
Helpful (0)
Replies (3)0
Replies (3)
WIRUlink Pty Ltd's replyOfficial
23 Feb 2024, 19:55Dear Marius,
Thank you for reaching out to us with your concern.
As outlined in the terms of our agreement, we strive to provide you with reliable and consistent internet access. However, it's important to acknowledge that unforeseen circumstances can sometimes impact signal strength and connection quality.
Therefore, we want to clarify that should a "bad connection," as determined by WIRUlink, occur due to factors outside our control, including but not limited to:
Interference;
Trees or terrain;
Construction of new buildings or obstructions;
Civil road works;
Community unrest;
Electricity supply issues;
as well as if WIRUlink is unable to find an alternative solution that provides adequate signal strength and a good connection;
WIRUlink reserves the right to terminate your service contract with a one-month written notice.
In such instances, you would only be responsible for the monthly service and rental fees up to the last day of the termination date. Additionally, WIRUlink will bear the full cost of removing any rented or unpaid equipment from your premises at a mutually convenient time.
We understand that this information may not be ideal, but it's important to ensure transparency and clarity regarding potential scenarios that could affect your service. We remain committed to finding the best possible solution for clients' internet needs.
Should you have any questions or require further clarification, please don't hesitate to contact us at ***.
Yours Faithfully,
WIRUlink Management
Thank you for reaching out to us with your concern.
As outlined in the terms of our agreement, we strive to provide you with reliable and consistent internet access. However, it's important to acknowledge that unforeseen circumstances can sometimes impact signal strength and connection quality.
Therefore, we want to clarify that should a "bad connection," as determined by WIRUlink, occur due to factors outside our control, including but not limited to:
Interference;
Trees or terrain;
Construction of new buildings or obstructions;
Civil road works;
Community unrest;
Electricity supply issues;
as well as if WIRUlink is unable to find an alternative solution that provides adequate signal strength and a good connection;
WIRUlink reserves the right to terminate your service contract with a one-month written notice.
In such instances, you would only be responsible for the monthly service and rental fees up to the last day of the termination date. Additionally, WIRUlink will bear the full cost of removing any rented or unpaid equipment from your premises at a mutually convenient time.
We understand that this information may not be ideal, but it's important to ensure transparency and clarity regarding potential scenarios that could affect your service. We remain committed to finding the best possible solution for clients' internet needs.
Should you have any questions or require further clarification, please don't hesitate to contact us at ***.
Yours Faithfully,
WIRUlink Management
Best regards,
WIRUlink Pty Ltd's reply23 Feb 2024, 19:55
Official
Dear Marius,
Thank you for reaching out to us with your concern.
As outlined in the terms of our agreement, we strive to provide you with reliable and consistent internet access. However, it's important to acknowledge that unforeseen circumstances can sometimes impact signal strength and connection quality.
Therefore, we want to clarify that should a "bad connection," as determined by WIRUlink, occur due to factors outside our control, including but not limited to:
Interference;
Trees or terrain;
Construction of new buildings or obstructions;
Civil road works;
Community unrest;
Electricity supply issues;
as well as if WIRUlink is unable to find an alternative solution that provides adequate signal strength and a good connection;
WIRUlink reserves the right to terminate your service contract with a one-month written notice.
In such instances, you would only be responsible for the monthly service and rental fees up to the last day of the termination date. Additionally, WIRUlink will bear the full cost of removing any rented or unpaid equipment from your premises at a mutually convenient time.
We understand that this information may not be ideal, but it's important to ensure transparency and clarity regarding potential scenarios that could affect your service. We remain committed to finding the best possible solution for clients' internet needs.
Should you have any questions or require further clarification, please don't hesitate to contact us at ***.
Yours Faithfully,
WIRUlink Management
Thank you for reaching out to us with your concern.
As outlined in the terms of our agreement, we strive to provide you with reliable and consistent internet access. However, it's important to acknowledge that unforeseen circumstances can sometimes impact signal strength and connection quality.
Therefore, we want to clarify that should a "bad connection," as determined by WIRUlink, occur due to factors outside our control, including but not limited to:
Interference;
Trees or terrain;
Construction of new buildings or obstructions;
Civil road works;
Community unrest;
Electricity supply issues;
as well as if WIRUlink is unable to find an alternative solution that provides adequate signal strength and a good connection;
WIRUlink reserves the right to terminate your service contract with a one-month written notice.
In such instances, you would only be responsible for the monthly service and rental fees up to the last day of the termination date. Additionally, WIRUlink will bear the full cost of removing any rented or unpaid equipment from your premises at a mutually convenient time.
We understand that this information may not be ideal, but it's important to ensure transparency and clarity regarding potential scenarios that could affect your service. We remain committed to finding the best possible solution for clients' internet needs.
Should you have any questions or require further clarification, please don't hesitate to contact us at ***.
Yours Faithfully,
WIRUlink Management
Best regards,
mP
marius P's updateReviewer Update
24 Feb 2024, 12:13i take you will then be paying back the R3780 +~ we had to pay to get this installed aswell then? because you told us that this was what was necessary to get the line you can provide us with. look, there are more then just us in this area that is on your isp. and ive made contact with some and they are all having the same issues. so dont come talk nonsense about trees and line of site and so on and so on. ill be getting more info about their problems and ill present our case to the NCC if not sorted out properly!
mP
marius P's update24 Feb 2024, 12:13
Reviewer Update
i take you will then be paying back the R3780 +~ we had to pay to get this installed aswell then? because you told us that this was what was necessary to get the line you can provide us with. look, there are more then just us in this area that is on your isp. and ive made contact with some and they are all having the same issues. so dont come talk nonsense about trees and line of site and so on and so on. ill be getting more info about their problems and ill present our case to the NCC if not sorted out properly!
WIRUlink Pty Ltd's replyOfficial
24 Feb 2024, 13:33Good day
Customer relations will be in contact with you during the next business day.
We do care about your concerns and will assist as best we can.
Yours faithfully
WIRUlink Management
Customer relations will be in contact with you during the next business day.
We do care about your concerns and will assist as best we can.
Yours faithfully
WIRUlink Management
Best regards,
WIRUlink Pty Ltd's reply24 Feb 2024, 13:33
Official
Good day
Customer relations will be in contact with you during the next business day.
We do care about your concerns and will assist as best we can.
Yours faithfully
WIRUlink Management
Customer relations will be in contact with you during the next business day.
We do care about your concerns and will assist as best we can.
Yours faithfully
WIRUlink Management
Best regards,