Wirulink data usage shows double that reflected by Windows.

Item: WIRUlink Pty Ltd
Rating: 1
Author: Neil P

I have a router attached to a Windows server. Overnight (when all other stations on the network were switched off) there was a big update on the server. The Windows data usage showed about 8Gig. Wirulink's data usage showed 16Gig. When I called asking for an explanation, they tried to indicate there could have been other (unspecified) data usage. Then they said someone would call me back. Very specifically this big data usage occurred from 0000 am to 0400 am. Specific time frame, specific server. And of course no-one called me back.

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Replies (3)

WIRUlink Pty Ltd's replyOfficial

04 Jan 2022, 14:10

Dear Neil,

Thank you for reaching out to us. The matter has been escalated to our Client Relations Consultant who will be in contact with you to address all concerns being experienced.

We truly care about our customer service and only have our clients' best interests at heart.

Yours faithfully,
WIRUlink Management

WIRUlink Pty Ltd's reply04 Jan 2022, 14:10

Official

Neil P's updateReviewer Update

04 Jan 2022, 18:42

I understood someone would call me but what happened was a technician emailed me. Following a further phone call, the upshot is we have agreed on a way forward to try and resolve the discrepancy in data usage as reported by my Windows server as compared to that reported on the Wirulink router.

Neil P's update04 Jan 2022, 18:42

Reviewer Update

WIRUlink Pty Ltd's replyOfficial

05 Jan 2022, 11:23

Dear Neil,

Thank you for your feedback.

For any additional queries, please feel free to reach out to us on *** or alternatively you may contact our Helpdesk team on *** or mail us at ***

Our teams are always here and ready to assist.

Yours Faithfully,
WIRUlink Management

WIRUlink Pty Ltd's reply05 Jan 2022, 11:23

Official