TM
Thomas M
1 reviews | Active since Jul 2019
12 Jul 2019, 21:35
Wirulink and Vumatel offline 10 days
So here I sit on another Friday night without WiFi, 10 days. No call, no email and all that is said after numerous calls is to blame Vumatel and I should expect no refund. Wirulink, you are my ISP, you fix the issue
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WIRUlink Pty Ltd's replyOfficial
15 Jul 2019, 09:34Dear Thomas,
Thank you for your feedback as we are always looking at ways to improve our service.
According to our ticket system you loged the support ticket on the 10th of July and case was escalated to Vumatel.
Response was sent on the 12th of July that everything is working and if you have any more problems to please inform support.
Communication was sent to the email address we have on record when you signed up.
Please let us know if there is anything else we can assist.
Yours faithfully,
Customer service manager.
Thank you for your feedback as we are always looking at ways to improve our service.
According to our ticket system you loged the support ticket on the 10th of July and case was escalated to Vumatel.
Response was sent on the 12th of July that everything is working and if you have any more problems to please inform support.
Communication was sent to the email address we have on record when you signed up.
Please let us know if there is anything else we can assist.
Yours faithfully,
Customer service manager.
WIRUlink Pty Ltd's reply15 Jul 2019, 09:34
Official
Dear Thomas,
Thank you for your feedback as we are always looking at ways to improve our service.
According to our ticket system you loged the support ticket on the 10th of July and case was escalated to Vumatel.
Response was sent on the 12th of July that everything is working and if you have any more problems to please inform support.
Communication was sent to the email address we have on record when you signed up.
Please let us know if there is anything else we can assist.
Yours faithfully,
Customer service manager.
Thank you for your feedback as we are always looking at ways to improve our service.
According to our ticket system you loged the support ticket on the 10th of July and case was escalated to Vumatel.
Response was sent on the 12th of July that everything is working and if you have any more problems to please inform support.
Communication was sent to the email address we have on record when you signed up.
Please let us know if there is anything else we can assist.
Yours faithfully,
Customer service manager.