TDTS
Thersia Du Toit Smit
1 reviews | Active since Apr 2014
10 May 2019, 07:53
WIRUlink accounts service SUCKS
I have always been happy with their prompt service but this month I received a shocking account, charging me for a 50mb line (which was canceled on 1 March) and a 100mb line which I upgraded too on 1 March.
Your cancellation of Home Uncapped (50/5) from WIRUlink has been received. Order number: O ********** 113358 The order will be removed from: 21 Frans Hals Street 8001, Cape Town Your service will be removed the following date: 3/1/2019 12:00:00 AM
I have been mailing them since 2 May and I have not even received a response....
I am reporting them to Icasa as well.
They must immediately reimburse me what they have double deducted. This is theft.
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WIRUlink Pty Ltd's replyOfficial
10 May 2019, 14:08Hi Thersia,
We appreciate our customers' feedback as we are always looking at ways to improve our service.
We apologise for the double billing and will process the refund as soon as possible.
WIRUlink is continuously improving our systems and procedures to give our customers a great experience. However, as it currently stands, we rely on the billing information received from Vumatel to generate our customer invoicing.
We will endeavor to prevent this from happening again in the future, while continuing to improve based on the feedback from our customers.
Yours faithfully
WIRUlink management.
We appreciate our customers' feedback as we are always looking at ways to improve our service.
We apologise for the double billing and will process the refund as soon as possible.
WIRUlink is continuously improving our systems and procedures to give our customers a great experience. However, as it currently stands, we rely on the billing information received from Vumatel to generate our customer invoicing.
We will endeavor to prevent this from happening again in the future, while continuing to improve based on the feedback from our customers.
Yours faithfully
WIRUlink management.
WIRUlink Pty Ltd's reply10 May 2019, 14:08
Official
Hi Thersia,
We appreciate our customers' feedback as we are always looking at ways to improve our service.
We apologise for the double billing and will process the refund as soon as possible.
WIRUlink is continuously improving our systems and procedures to give our customers a great experience. However, as it currently stands, we rely on the billing information received from Vumatel to generate our customer invoicing.
We will endeavor to prevent this from happening again in the future, while continuing to improve based on the feedback from our customers.
Yours faithfully
WIRUlink management.
We appreciate our customers' feedback as we are always looking at ways to improve our service.
We apologise for the double billing and will process the refund as soon as possible.
WIRUlink is continuously improving our systems and procedures to give our customers a great experience. However, as it currently stands, we rely on the billing information received from Vumatel to generate our customer invoicing.
We will endeavor to prevent this from happening again in the future, while continuing to improve based on the feedback from our customers.
Yours faithfully
WIRUlink management.