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werner S

1 reviews | Active since May 2019

11 Apr 2022, 09:58

Wirulink

What started as a great experience has turned sour the moment I gave notice (well within time) of terminating the contract due to me moving. I was prepared to continue with it, but they don't cover the area where I reside now. I have vacated the premises starting on February 7 and informed them of that, and that I will have access to it until the end of February, where after new tenants will move in. After several telephone calls and botched attempts by the various staff who called me to make arrangements, the equipment has still not been uplifted and I am now being threatened and harassed with a bill of R10700. When you ask to speak to one of the directors, your request is denied and you get passed on to the next *********** "agent". I am now referring this matter to my attorney. The only decent and competent staff member there is a lady named KT, who went out of her way to solve the issue. unfortunately, incompetence reigns in the rest of the company. NEVER AGAIN WILL I MAKE USE OF WIRULINK

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Replies (2)
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply11 Apr 2022, 10:13
Official
Hi Werner,

Thank you for taking the time to bring this to the attention of Management. We will go through the communication history and get back to you with a final resolution to this.

Yours faithfully,
WIRUlink Management
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply11 Apr 2022, 10:20
Official
Dear Werner

Thank you for taking the time to bring this to the attention of Management. We will go through the communication history and get back to you with a final resolution to this.

Yours faithfully

WIRUlink Management