TC
Thiani C
1 reviews | Active since Sept 2016
22 Oct 2018, 13:44
WIFI issues NEVER sorted
Good Day, I have been a client with WiruLink since the beginning of the year. I have the uncapped 5mb download and 1.5 mb upload Wifi service which I pay R 800 a month for. I am not getting CLOSE TO the speed I am paying for, LESS than half of what I am paying for.
Since I got the service I have been on the phone with your technical support atleast 3 times a week. Sometimes the technical support does something on their side and it is a bit better for a few hours but then it is back to square one, and sometimes the technical support advises they do not know what's wrong and will log a ticket for the NEXT day. My problem NEVER gets sorted out You should see my phone bill by this time.
Now I ask you, why am I paying for a service I am not receiving, after I did my job as consumer to notify you of the fault AND pay your full amount each month? Yes,I understand contingency issues as explained billions of times, but I highly doubt there are contingency issues every minute of every day.
Are you going to boost my signal and have me pay the exact amount or let me pay less? Probably not, because then you are going to lose money.
Why is the technical team only busy behind a computer when a problem is so persistent? And that is exactly what this is. A problem. It it didn't work before, why would it work this time. You can see the amount of times I phoned.
Kindly contact me with a PERMANENT solution.
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Replies (2)
WIRUlink Pty Ltd's replyOfficial
22 Oct 2018, 17:06Good day Thiani
Thank you for bringing this to Management's attention. We are always looking at ways to better our service to our clients.
Because of the package you selected, you may see a reduced speed during peak network utilisation. Our Helpdesk have explained this to Francois via email and telephonically regarding your upload speed reduction.
We will be in touch with you shortly to recommend a package where this will not be a problem.
Kind regards,
WIRUlink Customer Service Manager
Thank you for bringing this to Management's attention. We are always looking at ways to better our service to our clients.
Because of the package you selected, you may see a reduced speed during peak network utilisation. Our Helpdesk have explained this to Francois via email and telephonically regarding your upload speed reduction.
We will be in touch with you shortly to recommend a package where this will not be a problem.
Kind regards,
WIRUlink Customer Service Manager
Best regards,
WIRUlink Pty Ltd's reply22 Oct 2018, 17:06
Official
Good day Thiani
Thank you for bringing this to Management's attention. We are always looking at ways to better our service to our clients.
Because of the package you selected, you may see a reduced speed during peak network utilisation. Our Helpdesk have explained this to Francois via email and telephonically regarding your upload speed reduction.
We will be in touch with you shortly to recommend a package where this will not be a problem.
Kind regards,
WIRUlink Customer Service Manager
Thank you for bringing this to Management's attention. We are always looking at ways to better our service to our clients.
Because of the package you selected, you may see a reduced speed during peak network utilisation. Our Helpdesk have explained this to Francois via email and telephonically regarding your upload speed reduction.
We will be in touch with you shortly to recommend a package where this will not be a problem.
Kind regards,
WIRUlink Customer Service Manager
Best regards,
TC
Thiani C's updateReviewer Update
22 Oct 2018, 18:35Thank you for getting back to me.
As you know I am communicating on behalf of Francois shows how many times he has phoned.
We understand contingency, we understand peak hours, but the problem persist further than just those times. We were advised that getting a larger package will not help at all. Please advise.
Yes your technical support has changed the sectors many times, but that short span of time the internet is actualy working is only temporary. Not permanent.
TC
Thiani C's update22 Oct 2018, 18:35
Reviewer Update
Thank you for getting back to me.
As you know I am communicating on behalf of Francois shows how many times he has phoned.
We understand contingency, we understand peak hours, but the problem persist further than just those times. We were advised that getting a larger package will not help at all. Please advise.
Yes your technical support has changed the sectors many times, but that short span of time the internet is actualy working is only temporary. Not permanent.