RT
Raymond T

1 reviews | Active since Aug 2019

23 Mar 2021, 12:44

Watch out for their contracts

Stay away Stay away Stay away !!!!

I need to move house still have 11 months left on my contract with them ... their idea of a Reasonable cancellation fee is a 10% discount on the remainder of the contract While this is not the full amount out standing this STILL breach ", the cancellation charge may not have the effect of negating the consumer’s right to cancel a fixed term agreement" in spirit.

This for a service that I would no longer be able to use from them.

Oh and if you want to move their line to new premises. You have to cancel your current contract and create a new contract with them

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Replies (1)
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply23 Mar 2021, 15:43
Official
Dear Raymond,

Thank you for raising your concerns with us.

Our Customer Relations representative will be in contact with you to have the matter clarified and resolved as priority.

Thank you for your understanding herewith. 

 Yours faithfully,
WIRUlink Management