Wasting my time for a bizarre request

We are moving this weekend and I am trying to take up a contact with Wire-U link. It all seemed seamless and easy, until it came to my documents required. The latest bank statement I have is dated September 2018, with my bank only sending out another in December. I now have to leave my tiny bay with someone to go and queue in a bank. I have had internet through, Afrihost, Telkom and Rocketnet and NEVER have I had to do this. They are currently the ONLY provider in the area we are moving to, but I am certainly NOT looking forward to this "relationship" seeing how it started. I am taking out internet not BUYING A HOUSE! And strangely even when I bought a house, what I had sent them sufficed.