1 reviews | Active since Jun 2019
Waste of time
After searching the internet for quite some time for a good wireless isp i came across wirulink and really liked what they had on offer.
I app**** online and was told that i can get there wireless service as i am in the wireless zone. After that i waited for almost two weeks with not one phone call, i did receive an email which was unclear as to when they would be coming. I eventually phoned in and was told that i was scheduled for the following week, i kept calm and agreed. On the day of installation i was told they would be coming at 3pm, during the course of the morning i received a call saying i must go to my place now as they have finished early at there other sites. So i had to leave work early and go open up and meet the installer and his colleague, which i did. After letting them in and allowing them access to the roof the installer then proceeded to bum some cigarettes off of me. After a while of waiting downstairs they come back down and tell me there's no signal because a tree is blocking the way, so off they went. Later i got an email telling me that they are looking into it and trying really hard to solve the problem and they will get back to me in two days, only to be told on the second day that they wont help as they followed procedure and there's nothing more they can do.
What a waste of time and energy they are, not even a phone call.
We appreciate your feedback as we are always looking at ways to improve our service.
Our usual installation time is 5 days however due to the popularity of the RUSH, our installation teams have been working overtime to get back on schedule to supply the service our customers are used to.
WIRUlink installation specifications are very strict to ensure good quality internet.
All communication throughout this process was sent via email. This includes the emails regarding the team that could not find acceptable WIRUlink signal.
We apologise for not being able to provide you with Internet.
Our network is continuously expanding as we are constantly building new towers and would like the opportunity to notify you when there are more options available in your area.
Yours faithfully,
WIRUlink Management
We appreciate your feedback as we are always looking at ways to improve our service.
Our usual installation time is 5 days however due to the popularity of the RUSH, our installation teams have been working overtime to get back on schedule to supply the service our customers are used to.
WIRUlink installation specifications are very strict to ensure good quality internet.
All communication throughout this process was sent via email. This includes the emails regarding the team that could not find acceptable WIRUlink signal.
We apologise for not being able to provide you with Internet.
Our network is continuously expanding as we are constantly building new towers and would like the opportunity to notify you when there are more options available in your area.
Yours faithfully,
WIRUlink Management
This all could have been avoided if someone had just picked up the phone and kept me in the loop.
Maybe you should look into that, communication is very important.
I must say i am not happy regarding the way i was treated and the fact that i was promised all efforts would be made to resolve the line of sight situation, when i know that was just to keep me calm and let the steam blow off over a period of two days and then send me an email saying no can do.
If that had been pointed out to me that there was a chance of it not reaching the correct signal then the situation would be different.
Once again - Communication.
Kind Regards
This all could have been avoided if someone had just picked up the phone and kept me in the loop.
Maybe you should look into that, communication is very important.
I must say i am not happy regarding the way i was treated and the fact that i was promised all efforts would be made to resolve the line of sight situation, when i know that was just to keep me calm and let the steam blow off over a period of two days and then send me an email saying no can do.
If that had been pointed out to me that there was a chance of it not reaching the correct signal then the situation would be different.
Once again - Communication.
Kind Regards