CC
Cindy C

1 reviews | Active since Mar 2021

27 Jul 2024, 05:55

W

I have been a dedicated client for over 4 years, their client service is pathetic and they decide to turn your wifi slow when it suits them even though you make payments deligenty. Now that I have paid and told them I'm cancelling my contact they just decided to stop my wifi completely. I will never encourage anyone to make use their service.

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Replies (1)
WIRUlink Pty Ltd
WIRUlink Pty Ltd's reply27 Jul 2024, 12:06
Official
Dear Cindy,

We understand the importance of a reliable internet connection for our clients and appreciate your business. We are committed to providing the best possible support.

Our technical team is actively working to resolve the current internet instability. We believe the issue to be on your internal side and are working diligently to help you correct it.

Our client relations department will be in touch with you to provide updates and to understand how we can better assist you during this time. Your feedback is valuable to us.

Yours faithfully,
WIRUlink Management