MS
Meriza S
1 reviews | Active since Aug 2019
01 Feb 2021, 17:12
Very poor service
We’ve been customers with several accounts for years. We’re on the rush package unlimited data.(Supposed to be fast) Means nothing, non existent wifi and they just tell us one of our equipment is downloading to much. They cannot tell you which one or try to help. Very rude technician as well. They will not cancel your contract for anything and will demand payment.....and believe me that part of the company works 100%
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WIRUlink Pty Ltd's replyOfficial
01 Feb 2021, 17:53Dear Meriza,
Thank you for reaching out to us.
We have investigated and found that the cause of your slow speeds are due to high usage on your services. We have requested that one of our skilled and friendly Helpdesk agents get in contact with you to assist with having this resolved.
We thrive on our customer service and only have our clients' best interests at heart.
Thank you for your patience and understanding thus far.
Yours faithfully,
WIRUlink Management Team
Thank you for reaching out to us.
We have investigated and found that the cause of your slow speeds are due to high usage on your services. We have requested that one of our skilled and friendly Helpdesk agents get in contact with you to assist with having this resolved.
We thrive on our customer service and only have our clients' best interests at heart.
Thank you for your patience and understanding thus far.
Yours faithfully,
WIRUlink Management Team
WIRUlink Pty Ltd's reply01 Feb 2021, 17:53
Official
Dear Meriza,
Thank you for reaching out to us.
We have investigated and found that the cause of your slow speeds are due to high usage on your services. We have requested that one of our skilled and friendly Helpdesk agents get in contact with you to assist with having this resolved.
We thrive on our customer service and only have our clients' best interests at heart.
Thank you for your patience and understanding thus far.
Yours faithfully,
WIRUlink Management Team
Thank you for reaching out to us.
We have investigated and found that the cause of your slow speeds are due to high usage on your services. We have requested that one of our skilled and friendly Helpdesk agents get in contact with you to assist with having this resolved.
We thrive on our customer service and only have our clients' best interests at heart.
Thank you for your patience and understanding thus far.
Yours faithfully,
WIRUlink Management Team