TM
Themba M
1 reviews | Active since May 2025
20 May 2025, 13:10
Unprofessional and Poor Service from Wirulink
This company sends *********** contractors to install internet facilities.I showed their contractor the existing Vumatel boxes which were already installed in our complex but this contractor went on to install his on facility which was contrary to what i had showed them.For the migration to be done from internet to fibre this company charged me R1725.00 of which I disputed that i was not liable for this amount because their *********** contractor insisted on installing this wrong facility because they wanted to do this job and claim money.This company Wirlunk is very unprofessional and their service to customers leaves a lot to be desired
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WIRUlink Pty Ltd's replyOfficial
20 May 2025, 13:18Dear Thomba,
Thank you for reaching out to us with your feedback.
We can confirm that our Client Relations Consultant has been in direct contact with you and that your concerns were thoroughly reviewed, including discussions with our technical team and management. All facts surrounding the installation and migration were carefully considered and communicated to you in detail.
While we stand by our findings, we sincerely regret that the experience did not meet your expectations. We remain committed to service excellence and welcome further engagement should you wish to continue the discussion.
Kind regards,
WIRUlink Management
Thank you for reaching out to us with your feedback.
We can confirm that our Client Relations Consultant has been in direct contact with you and that your concerns were thoroughly reviewed, including discussions with our technical team and management. All facts surrounding the installation and migration were carefully considered and communicated to you in detail.
While we stand by our findings, we sincerely regret that the experience did not meet your expectations. We remain committed to service excellence and welcome further engagement should you wish to continue the discussion.
Kind regards,
WIRUlink Management
WIRUlink Pty Ltd's reply20 May 2025, 13:18
Official
Dear Thomba,
Thank you for reaching out to us with your feedback.
We can confirm that our Client Relations Consultant has been in direct contact with you and that your concerns were thoroughly reviewed, including discussions with our technical team and management. All facts surrounding the installation and migration were carefully considered and communicated to you in detail.
While we stand by our findings, we sincerely regret that the experience did not meet your expectations. We remain committed to service excellence and welcome further engagement should you wish to continue the discussion.
Kind regards,
WIRUlink Management
Thank you for reaching out to us with your feedback.
We can confirm that our Client Relations Consultant has been in direct contact with you and that your concerns were thoroughly reviewed, including discussions with our technical team and management. All facts surrounding the installation and migration were carefully considered and communicated to you in detail.
While we stand by our findings, we sincerely regret that the experience did not meet your expectations. We remain committed to service excellence and welcome further engagement should you wish to continue the discussion.
Kind regards,
WIRUlink Management