*********ly Charging for Services not Received
<p>Is it theft to be billed after you have ported to another service provider ?</p> <p>We have ported from wirulink to another service provider after their lines gave endless problems.</p> <p>Now after being billed for 3 months, we called to cancel this., they say that the contract asks this in writing. Surely they would know that someone has ported because they have to release this number.</p>
Dear Mr Naidoo
Thank you for notifying us of your concerns.
A number porting requests does not automatically constitute the cancellation of services linked to the ported number. As explained via email and telephonic conversations, your service agreement stipulates that a minimum of 1 (one) calendar month's written notice is required for cancellation of any month-to-month service.
Please don't hesitate to contact *** if you have any further account queries.
Yours faithfully
WIRUlink Management
Dear Mr Naidoo
Thank you for notifying us of your concerns.
A number porting requests does not automatically constitute the cancellation of services linked to the ported number. As explained via email and telephonic conversations, your service agreement stipulates that a minimum of 1 (one) calendar month's written notice is required for cancellation of any month-to-month service.
Please don't hesitate to contact *** if you have any further account queries.
Yours faithfully
WIRUlink Management