DB
Danie B
1 reviews | Active since Aug 2019
01 Aug 2019, 16:00
The picture of incompetence!
Terrible experience! Most *********** technicians imaginable. Three separate teams netted no result other than damage to our existing installation we then had to have repaired at our expense. Technicians are so lazy they cut and removed our existing dish to use the cable for their installation. Our entire office was left without phones. Our complaints to management was met with a world of promises that resulted in Wirulink turning around and claiming they cannot provide service in our area.
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WIRUlink Pty Ltd's replyOfficial
01 Aug 2019, 21:57Dear Danie,
We appreciate you bringing this to our attention so that we can put the right steps in place to prevent this from happening again in the future.
Although we would love to be able to provide quality connectivity to every single person and address in South Africa, this is practically and financially impossible.
When you do a network coverage/feasibility check at www.wiru.co.za/coverage, results are calculated using software checks based on location, terrain, and services available in the area and does not guarantee that the services above can be installed at your location before confirmed on-site by one of our Installation Teams. We could not continue with the installation because of bad wireless interference at your address.
As per our discussion, the WIRUlink Authorised Installer will take full responsibility to pay for the callout and labour of your previous service provider to get the previous service back up and running.
Do not hesitate to contact management at *** regarding this matter.
Yours faithfully,
WIRUlink Management
We appreciate you bringing this to our attention so that we can put the right steps in place to prevent this from happening again in the future.
Although we would love to be able to provide quality connectivity to every single person and address in South Africa, this is practically and financially impossible.
When you do a network coverage/feasibility check at www.wiru.co.za/coverage, results are calculated using software checks based on location, terrain, and services available in the area and does not guarantee that the services above can be installed at your location before confirmed on-site by one of our Installation Teams. We could not continue with the installation because of bad wireless interference at your address.
As per our discussion, the WIRUlink Authorised Installer will take full responsibility to pay for the callout and labour of your previous service provider to get the previous service back up and running.
Do not hesitate to contact management at *** regarding this matter.
Yours faithfully,
WIRUlink Management
WIRUlink Pty Ltd's reply01 Aug 2019, 21:57
Official
Dear Danie,
We appreciate you bringing this to our attention so that we can put the right steps in place to prevent this from happening again in the future.
Although we would love to be able to provide quality connectivity to every single person and address in South Africa, this is practically and financially impossible.
When you do a network coverage/feasibility check at www.wiru.co.za/coverage, results are calculated using software checks based on location, terrain, and services available in the area and does not guarantee that the services above can be installed at your location before confirmed on-site by one of our Installation Teams. We could not continue with the installation because of bad wireless interference at your address.
As per our discussion, the WIRUlink Authorised Installer will take full responsibility to pay for the callout and labour of your previous service provider to get the previous service back up and running.
Do not hesitate to contact management at *** regarding this matter.
Yours faithfully,
WIRUlink Management
We appreciate you bringing this to our attention so that we can put the right steps in place to prevent this from happening again in the future.
Although we would love to be able to provide quality connectivity to every single person and address in South Africa, this is practically and financially impossible.
When you do a network coverage/feasibility check at www.wiru.co.za/coverage, results are calculated using software checks based on location, terrain, and services available in the area and does not guarantee that the services above can be installed at your location before confirmed on-site by one of our Installation Teams. We could not continue with the installation because of bad wireless interference at your address.
As per our discussion, the WIRUlink Authorised Installer will take full responsibility to pay for the callout and labour of your previous service provider to get the previous service back up and running.
Do not hesitate to contact management at *** regarding this matter.
Yours faithfully,
WIRUlink Management