NJ
Natashia J
1 reviews | Active since Dec 2017
20 Dec 2017, 08:31
Terrible network provider
We have been experiencing connection problems for two weeks now. We have contacted Wirulink several times to solve this issue and they did not assist us at all. When they eventually sent someone out on Friday they still couldn't solve the issue. We are on the 3rd week already and we are still experiencing this problem. I will not recommend this to anyone.
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WIRUlink Pty Ltd's replyOfficial
20 Dec 2017, 22:01Hi Natashia
WIRUlink always appreciates feedback from our clients. To sort their problems out and potentially prevent them from reoccurring.
Our technicians were on site to investigate the problems you are having and found that the entry-level WiFi router's CPU overloads because of the high number of WiFi devices connecting to the WiFi network. Our technicians recommended upgrading to a more powerful router, adding additional WiFi APs and/or installing network cables to fixed/desktop PCs.
This has been handed to your WIRUlink Sales Representative.
If you have any other queries please don't hesitate to speak to a Manager if you feel you are not getting the help you require.
Shannon Van Blerk
Client Relations & Helpdesk Manager
Best regards,
WIRUlink Pty Ltd's reply20 Dec 2017, 22:01
Official
Hi Natashia
WIRUlink always appreciates feedback from our clients. To sort their problems out and potentially prevent them from reoccurring.
Our technicians were on site to investigate the problems you are having and found that the entry-level WiFi router's CPU overloads because of the high number of WiFi devices connecting to the WiFi network. Our technicians recommended upgrading to a more powerful router, adding additional WiFi APs and/or installing network cables to fixed/desktop PCs.
This has been handed to your WIRUlink Sales Representative.
If you have any other queries please don't hesitate to speak to a Manager if you feel you are not getting the help you require.
Shannon Van Blerk
Client Relations & Helpdesk Manager
Best regards,