1 reviews | Active since Oct 2017
Terrible Customer Service and Unacceptable Delays
I app**** for home internet with Wirulink on March 12, 2025, and everything seemed great at first. The sales call was quick, and the representative (Yolande Duvenage) was friendly, which gave me a positive first impression. Unfortunately, that’s where the good experience ended.
Several working days passed, and no one reached out to me about the installation. I had to follow up myself, only to be told that they were busy and that someone would contact me once they had an open space. This conversation happened on March 24 with Sean, but as of March 27, I still haven't heard a word from them.
The lack of communication and delays are extremely frustrating, and I’m left wondering how bad the service will be if I encounter issues with my internet in the future. If they can’t even install the equipment on time, I’m worried about the level of support I’ll get if something goes wrong down the line.
We sincerely apologize for the delay in getting a team to your site. We completely understand how frustrating this must be, and we want to assure you that your concerns are being taken very seriously.
Due to the heavy weather last week and unforeseen circumstances, we are currently experiencing scheduling delays.
We truly appreciate your patience and understanding during this time.
We deeply value you as our client, and we want to emphasize that this is not the level of service we strive to deliver. Your satisfaction is very important to us, and we are committed to ensuring this matter is resolved as soon as possible.
We are in the process of organizing the team, and as soon as arrangements are finalized, they will inform you of the anticipated date for their attendance.
Yours Faithfully,
WIRUlink Management
We sincerely apologize for the delay in getting a team to your site. We completely understand how frustrating this must be, and we want to assure you that your concerns are being taken very seriously.
Due to the heavy weather last week and unforeseen circumstances, we are currently experiencing scheduling delays.
We truly appreciate your patience and understanding during this time.
We deeply value you as our client, and we want to emphasize that this is not the level of service we strive to deliver. Your satisfaction is very important to us, and we are committed to ensuring this matter is resolved as soon as possible.
We are in the process of organizing the team, and as soon as arrangements are finalized, they will inform you of the anticipated date for their attendance.
Yours Faithfully,
WIRUlink Management