1 reviews | Active since Jun 2016
Still invoice clients after cancellation of month to month contract
I have recently Requested Wirulink to cancel my service as I am moving to a new house and they do not have signal at my new property. I requested cancellation on the 8th of September and as I have a month to month contract with them. This would mean that my service would be canceled at the end of the month, but no. Wirulink representative Ms.Candice Swanepoel informed me that I will need to pay for October as well because I need to give one month notice. I accept this and indicate to them that i m willing to pay pro rata until the 8th October as it will then be one full month that i gave notice. But they still do not accept this and when I request them to discuss this with management and give me a answer. They just ignore my emails.
Just shows you that companies these days do not care about recurring work and would rather charge an unnecessary R800 for an extra month and have him/her badmouth their company wherever he/she goes instead of taking time to look at the case presented by the customer and have him/her promote their company wherever he/she goes.
I still believe 22 days of notice is more than enough and it is ********* to charge me for an extra month I will not be using. Please reconsider charging me an unnecessary R800 for the month of October. Again i am willing to pay till the 8th of October (R 206.50) as this seems fair to me.
Hi SP
You are on a month to month agreement with one full calendar month notice to cancel or downgrade. This means the service will be cancelled at the end of the month following your cancellation notice.
Do not hesitate to request a copy of your signed agreement from our Accounts department.
WIRUlink do also offer business Fibre and Fibre to the Home on Vumatel at some of the best rates in the industry. These fibre services are all Uncapped, Unshaped and Uncontended. You can contact your WIRUlink Account Executive to request more information on these services.
For any other queries you can contact Shannon van Blerk (Client Relations Manager) at ***, *** or ***.
Yours faithfully
WIRUlink Management
Hi SP
You are on a month to month agreement with one full calendar month notice to cancel or downgrade. This means the service will be cancelled at the end of the month following your cancellation notice.
Do not hesitate to request a copy of your signed agreement from our Accounts department.
WIRUlink do also offer business Fibre and Fibre to the Home on Vumatel at some of the best rates in the industry. These fibre services are all Uncapped, Unshaped and Uncontended. You can contact your WIRUlink Account Executive to request more information on these services.
For any other queries you can contact Shannon van Blerk (Client Relations Manager) at ***, *** or ***.
Yours faithfully
WIRUlink Management